Stocker Collision Inc.
In operation 60 years.
Factory trained technicians, I-CAR Gold Glass, Water bourn paint system, OUR WORKMANSHIP IS GUARANTEED AS LONG AS YOU OWN YOUR VEHICLE
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great work Great people
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
Bumper was crooked and needed rebracketed
Customer Service - 4.5/5.0 -
They fixed the issue and the manager stayed late to be sure I was satisfied with rebracketing the bumper
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Mechanic forgot several panel fasteners.
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0 -
explained it in the first comments
Repair Quality - 4.0/5.0 -
I felt disconnected this time when trying to arrange everything for my repairs. The gentleman from the Collison dept from the beginning kept asking me if I was going to use them for repairs, and I answered yes the first two times and the 3rd time, I said "remember, I am the one that called you, I only let Subaru touch my vehicle", he said, ok, good. So when it was time to have the repairs done, I dropped the car off an was delivered my rental from enterprise. However, by friday July 24, 2020 I had not heard anything from Subaru, so I called Service asking them to please change my oil, rotate the tires, check my battery cables for buildup(it was bad), and let me know if tires are still good, he said he would call collision and get the car that it was done? ok. well when I call back about pick up and to arrange with enterprise, all that service tells me is that my car had to go back to collision because they missed two things? ok, didnt hear anything from collision, I felt they told service and that is who told me, and that everything was ok? well, no it was not! on Monday I receive a call at 8:48am from Enterprise rent a car telling me that the rental agreement was only till last friday July 24th? I said, what? explained that collision still had my car? so I then had to call stocker subaru, to get to the bottom of things and was told that a molding was broke and they had to wait for new parts but the car would be done today, and that subaru collision was paying for the rental from friday? ok. so I think everything is fine.....well guess what? I call enterprise rental back and explain everything that I am told by subaru, and they said ok. that they would confirm with Subaru? guess what? I was charge $200 and not credited until I returned the car to Subaru and picked up my own car (and even then enterprise acted upset that I did not pick them up first?) this time it was very stressful, I felt like I was making all the calls to see what needed to be done, and what was happening next, and to top it all off, I had to ask the Chevy Service dept when I dropped off the rental and picked up my subaru if I was to pay him for the Service that was done at Subaru? he said, I don't see anything here, called Subaru Service, asked someone there, and it was determined that I would have to drive down to the subaru service dept to pay there? I still have not looked under my hood to see if the battery cables were cleaned, but it seems that everything else was done correctly. I just feel the communication, expectations, and delivery could be much smoother! even during Covid! Regards Penny J
Customer Service - 4.0/5.0 -
explained it in the first comments
My Experience - 5.0/5.0 -
Stocker's did an exceptional job. The workers were very thorough with repairs and keeping me informed about their progress. Very pleased!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They Kept me well informed of the progress of my Repair. I felt like it was important to them to make sure I was a satisfied customer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great. And fast
Customer Service - 5.0/5.0 -
Same as last