Stuckey Ford Bellefonte

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Something is going on with the car. I got it home fine but now it made a big puff then hiss sound and let out a bunch of steam from the hood. Wondering if something got knocked loose as things were repaired

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Sabrina was wonderful

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Between the estimate and dropping my vehicle off, I had sent pictures of damage I was aware of to my exhaust system that was not in the estimate. There was no response to the email at all, and when picking my vehicle up, I had asked if the issue (cracked weld) was fixed and I was told no it was not. Despite being told that my exhaust had to be moved back over an inch and a half, I was told that the exhaust was simply a bad weld. After parking my durango, it seems as though the exhaust still is not even moved back to its original position meaning that it was moved over 1.5 inches in the accident. Aside from not being fixed properly the lack of communication was miserable. Originally this was to be a 2-3 day fix, I dropped the vehicle off on April 14th and it was completed may 1st. The only update I received stated that it would be done the next day. Even when I called and left a message with Tyler inquiring about status, I never got a return call, and had to call back the next day.

Likely to Recommend - 1.0/5.0 -

Please refer to previous comments of poor work quality, and customer service.

Repair Quality - 1.5/5.0 -

Please refer to my satisfaction experience survey response to ger my opinion of how poor the customer service and execution of my repair situation were handled. I will never again utilize Stuckey services for parts, repairs or purchasing.

Customer Service - 1.5/5.0 -

This is the 4th survey you have sent me, all with a negative response to the work, and personnel of stuckey Ford. I am currently working with the insurance company addressing the neglect when fixing my vehicle

Returned Clean

My Experience - 0.0/5.0 -

I do realize that sometimes there are things that sit by initial inspections or assessments when repairing a vehicle. When we brought the car in for assessment only a photo was taken quickly of the back bumper. Probably less than 1 minute total. It took over 2 months to get the parts in and we were told two to three days max. Turns out there was more damage once they opened it up and more parts needed to be ordered it took a full week plus. This led to us having to rent a car over twice as long as what we had anticipated which although the accident was not our fault, will come out of our pocket.

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0 -

I understand that sometimes there are hidden issues that you cannot see but the repair took over twice as long as what was estimated. A full week plus when we were told two days possibly three originally. It would be easier to understand or accept if we felt like a thorough pre inspection had been done. When we brought the car in for an estimate someone came out took two pictures of the back and in less than 30 seconds said we're good we'll get back to you.

Customer Service - 3.5/5.0 -

Again, customer service told us that they would call us Tuesday or Wednesday to let us know when the vehicle was ready for pickup. By Wednesday afternoon I had not heard anything so I called to check the progress and was then told that they had to order more parts and that it could be Friday until it was done. I asked if someone could please let us know on Thursday or Friday how things were going and was told ,absolutely. Friday came and went with no response from anyone. Can I called late in the day after hours and got the call center where I left a message. First thing Monday morning somebody did call me and told us that it would probably be done late in the day Monday or possibly Tuesday morning. Again communication was subpar

Returned Clean

Likely to Recommend - 5.0/5.0 -

Get all my work done at Stuckey ,Bellefonte

Repair Quality - 5.0/5.0 -

Excellent work

Customer Service - 5.0/5.0 -

Jay was who I dealt with for the work. He couldn’t have been more helpful and explained the course of work, what to expect.

Returned Clean

My Experience - 5.0/5.0 -

10/10 great service and professional. Great on taking care of the car

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The repair took a little longer than estimated, but otherwise I am very pleased with the service. My car looks “as good as new.”

Customer Service - 5.0/5.0 -

Very helpful and friendly staff at Stuckey Ford

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

No problems. The shop was efficient and performed a great repair job.

Customer Service - 5.0/5.0 -

Very professional and answered all questions and kept us informed.

My Experience - 0.0/5.0 -

The only thing that was negative about our experience was we brought the car in on the date written on the business card given to my wife. We waited a day and I called to ask if there’s any update. I was told it would be a week. No problem. I got a call later saying the car was supposed to be brought in the week after. I wish we would’ve gotten a call and not had to be without a car. Then when we got the car, we were told it was our fault. Again. Business card said March 31st. Also while the car was there. We were told a week. And did not receive updates on the car. We had to call and then we were told it was another 3-5 days for deliveries. The total time is not what bothered us. It was the lack of communication. Even if it’s just a text. It would’ve made our experience much better. Thank you

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

It took longer than waa told, the estimate ended up.almost doubled also when they inspected my car they told. Me it needed front brakes and rotors. I took the paper to my garage normally used for inspection and they said it didn't need either of those parts.

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

The other vehicle in my collision will be using the service

Repair Quality - 5.0/5.0 -

Jay was great to work with. Kept me informed and was very kind throughout this repair.

Customer Service - 5.0/5.0 -

Jay was great

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Stuckey went above and beyond all my expectations as far as getting the collision damage fixed on my car. The work was beautiful and their attention to detail was fantastic. My Bronco never looked better. After I got back to work I called the collision department to thank them for everything they did. I would recommend them to anyone!

Customer Service - 5.0/5.0 -

Excellent!

My Experience - 5.0/5.0 -

Very satisfied - it looks like a new car!

Likely to Recommend - 5.0/5.0 -

I had messages on my phone about what was happening.

Repair Quality - 5.0/5.0 -

Stuckey did a great job. It looked like a new car to me! I am very pleased with what they did. And I am grateful that they loaned me a car.

Customer Service - 5.0/5.0 -

Jay was very helpful.

Returned Clean