Team Gillman Collision Center North

My Experience - 0.0/5.0 -

My screen is still cracked

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

I had a positive experience taking car to the maker. Abby was attentive and understanding to my unfortunate hit and run. Updated on entire process. Eased anxiety on process and assurance of repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Your employee tried to hold myself and my vehicle hostage/detained against my will, only to find they were in the wrong. Your employees should learn the laws. I will be filing a formal complaint to Acura corp about the actions/bad faith and practices by your dealership and employees.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Jocelyn Carrillo at the Collision Center was so wonderful! She was personable as well as professional. She took care of our car as if it was her own and made she the best job was done before handing it back to us. We are completely satisfied customers and so glad that we took the car to Gillman for the repairs. Thank you!

My Experience - 5.0/5.0 -

Michelle was excellent and she kept me well informed on Tuesday and Thursday’s. Satisfaction from 1-10, 10 being best I give her a 10.

My Experience - 5.0/5.0 -

Service was excellent and very professional. Thanks to Collision Mgr. Abby Ward for keeping me updated throughout the process. I am very satisfied.

My Experience - 0.0/5.0 -

I will never recommend the body shop to anyone. The lack of quality control is ridiculous. We had to go back multiple times and my car was there for months. Very disappointing. I have been a loyal Gillman Acura customer for many years and have always had a good experience with the service department so I thought the body shop would be the best place to have my Acura fixed. Completely different experience. Acura should have higher standards than what we received.

My Experience - 5.0/5.0 -

I appreciate the consistent contact as far as letting me know the status of my vehicle. Michelle is very pleasant.

My Experience - 0.0/5.0 -

I had a very poor experience with Team Gillman. After four new vehicles and over a decade as loyal customers, my family and I are completely done with this dealership. The customer service and communication have gone right off a cliff in the past few years.

My Experience - 5.0/5.0 -

Yudi was such a pleasant and caring person. She gave me step by step development of the fixing of my car and took away the stress of me notifying or dealing with the insurance company. She made sure I had a car until the last day.

My Experience - 5.0/5.0 -

My advisor, Michelle, kept me updated and negotiated with the insurance company. Car was ready even sooner than anticipated and I appreciate all of Michelle’s help.

My Experience - 0.0/5.0 -

Yuri was very helpful in speeding things and getting my car worked on. She is an excellent adjuster. However, the paint job was not to my satisfaction, and plan to take it back:

My Experience - 5.0/5.0 -

Joycelyn is an excellent advisor. She was very thorough and professional in handling my repairs. She gave me constant status update. She endeavored to repair my car with OEM parts. She advised me how to deal with the insurance to make sure there was no billing surprise. All in all, I am very pleased with the services provided by Ms. Joycelyn. Keep up the good work. Go team Gillman

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Yudi Vences was great to work with. She was very helpful working with the insurance appraiser.

My Experience - 5.0/5.0 -

Michelle Parron is awesome!! . She kept me updated every step of the way, was always quick to respond, and made sure I knew exactly what was going on with my vehicle. Her communication and professionalism were top notch, and she made the whole experience stress free. She’s a huge asset to your team!