Tom Wood Collision Center

4.7 (6,126reviews)
93%
9727 Bauer Dr,  Indianapolis,  IN  46280

In operation 14 years.

Tom Wood Collision Center is the center of choice for all Tom Wood Guests. We are factory certified by all the major manufacturers. We are also Aluminum Certified.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (6,126)

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everyone from the very start, to getting my vehicle back, was just wonderful. The communication was great the whole time. Although it took a long while waiting on parts etc I was updated frequently and never left wondering. The customer service was amazing.

Likely to Recommend

If I knew anyone who needed that type of work done I will send them your way no doubt!

Repair Quality

My car feels new again. Everyone was very kind and the work done was wonderful.

Customer Service

Customer service was top notch. I work in customer service and was beyond impressed!

Returned Clean

My Experience

Lane Weaver was wonderful to work. He was always prompt to respond to my inquiries and always professional. He took the time to answer any questions I had. Kayla was fabulous too! She provided excellent customer service and stepped in to get my original estimate done in a timely fashion. She was really nice and followed through on all she said she would do. And the customer representatives at the front desk always had a smile on their face, we’re very inviting, and so nice!

Likely to Recommend

WILL NOT RECOMMEND THIS SHOP TO ANYONE EVER !

Repair Quality

MOST HORRIBLE EXPERIENCE USING THIS COLLISION SHOP - KEPT MY VEHICLE FOR 45 DAYS FOR A MINOR DENT REMOVAL AND ASSURED MY RENTAL WILL BE COVERED - ENDED UP COSTING ME $4200 + OUT OF POCKET DO NOT USE THIS SHOP EVER !!!!!!!

Customer Service

VERY BAD AND UNTRUSTWORTHY FINALLY ! ARROGANT

Returned Clean

My Experience

Scot Morris was phenomenal! He communicated well, and the repair was done so well I can’t even tell that the car was ever damaged. Very happy with the service and would highly recommend to friends.

My Experience

The service was great and excellent. I received time to time messages and updates. I am fully satisfied with the service. I got the help and service as needed. Scot Morris is really friendly and nice person.

Likely to Recommend

Repair Quality

Chris was an absolute professional. He was very knowledgeable regarding what my vehicle needed and kept me updated throughout the process. His experience helped save me $2600 out of pocket. Thank you Chris.

Customer Service

Returned Clean

My Experience

Excellent experience all the way around from the staff. It sucks having to be without your vehicle in the first place and everyone there, especially Lane made it a very smooth process. Staying constantly updated.

Likely to Recommend

I’d recommend to anyone

Repair Quality

Great experience! Staff is super friendly!

Customer Service

Ten out of ten, no notes

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

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Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

10/10 from start to finish!

Likely to Recommend

Repair Quality

It was great!

Customer Service

My vehicle was finished early and the service was great!

Returned Clean

My Experience

I was very pleased with the way Chris managed my project, keeping me regularly updated on the status of the insurance appraiser’s communication and on the progress of work on my car.

Likely to Recommend

I would recommend it although I would warn them that it might be more expensive.

Repair Quality

Customer Service

Everyone with whom I dealt was very friendly and helpful. They answered my questions and kept me informed.

Returned Clean

My Experience

He was on time and for filling all my request

My Experience

Excellent workmanship, great service from the first moment till receiving my car on time and perfectly repaired, Chris was wonderful and kept me informed about the progress everyday.. thank you..

My Experience

Very pleased with the repair

Likely to Recommend

Repair Quality

Repairs appear to be done very well no issues and communication was great

Customer Service

Communication was great

Returned Clean

My Experience

Everyone was very professional and so nice! Lane was awesome to work with and the technician who worked on my car did an outstanding job. I'm very happy with my experience.

Likely to Recommend

Repair Quality

Lane was great to work with and the technician did a fantastic job on my car. The whole experience was great.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Chris and Josh are very fair and knowledgeable; it's truly great to work with them.