Tottens Body Shop Inc

4.7 (263reviews)
92%
1720 S Otsego Ave,  Gaylord,  MI  49735

In operation 44 years.

We are a full service body shop with the latest repair technology. We offer Frame repair and are certified aluminum repair specialists. Our refinish department uses state of the art waterborne environmentally friendly paint. Our friendly staff will assist you in making insurance claims and work with all insurance companies. There is an Enterprise rental facility conveniently located on the premises.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (263)

Likely to Recommend

Repair Quality

They are great to work with and completed the repairs quickly. They did a great job and recommend them to any of my friends or family.

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

They made sure my Jeep was up to performance when I picked it up. Had to turn around and take it back twice because of dash board lights coming on. But they took care of every issue and concern I had. Great team!!

Customer Service

Likely to Recommend

Repair Quality

The vehicle looks great but there is intermittent parking sensor malfunction now

Customer Service

The communication of the timeline to finish repairs wasn't the best as I had to rent another vehicle during the repairs and I stopped to get something from the vehicle 2days after dropping it off and they hadn't started on it and it took a week longer to finish also.

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Repair Quality

Customer Service

Likely to Recommend

The job seemed well done and were were kept in the loop.

Repair Quality

the pain was well matched and so far everything seems to be working well.

Customer Service

the paint was well matched and so far everything seems to be working well.

Likely to Recommend

Repair Quality

I was kept notified of length of time and any delays that were happening. They apologized for not being able to get it unite done by the date they had told me, but had kept me informed ahead of time. I appreciated that.

Customer Service

Same as above, that was there customer service…

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

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I could not be more satisfied with Totten’s. I am telling everyone!

Repair Quality

The body work done on my vehicle is beautiful and bonus, my car came back clean and detailed!

Customer Service

Everyone I spoke with was nice and personable.

Likely to Recommend

Repair Quality

Great job on our Prius

Customer Service

Everyone is always very friendly and returns calls quickly

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Repair Quality

Customer Service

Likely to Recommend

The overall service and customer care was very good

Repair Quality

Staff was easy to work with and very helpful and the repairs look great. The van was washed and diagnostic tests performed and all was good—except on the drive home the service engine light came on so that will have to be looked at to discover the problem and if it had anything to do with the repairs

Customer Service

Staff incredibly helpful and sensitive to my health issues

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Repair Quality

Customer Service

Likely to Recommend

I recommended Tottens to EVERYONE I knew in the past!! They were #1 in my book. I don’t know what happened, but I’ve been hearing this happen more and more from others in this past year, I guess I just had to see it for myself. I would honestly recommend anywhere else but Tottens to everyone I talk to now. Such a shame.

Repair Quality

Highly dissatisfied. I’ve been taking my vehicles there all my life, and have NEVER experienced the issues I did this time. From it taking almost 8 weeks to get in, while my son drove around with no heat, to it not being fixed all the way when we left. Being told we’d get a “follow up” call to schedule the windshield repair, which never came. I’m completed disappointed in a business I spoke so highly of.

Customer Service

What customer service? I kept calling because I never heard from them for weeks on end.

My Experience

Very pleased with to repair.and condition of my vehicle when it was returned to me. Thanks for the care that was given to my vehicle while it was at your shop.

Likely to Recommend

Repair Quality

Customer Service

Best customer service received in a long time. Very accommodating and professional. Also, provided updates on progress as repairs continued which was much appreciated.

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Repair Quality

Customer Service