Toyota of Katy
In operation 23 years.
We are a Certified Toyota Collision Center in Katy, Texas who prides themselves in quality and service. Our goal is to provide our customers with high quality repairs in a timely fashion all while keeping our customers informed and at ease. Not only do we offer a Lifetime Warranty on our repairs, but also the Toyota price match guarantee. Let us take the pain out of your accident, and get you back safe on the road.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
You all were so easy to work with. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Don McGill collision center was very clear and consistent in communicating with us. They helped me with my car rentals and insurance. They called on my behalf to advocate with my insurance. Honestly, they did more for us than our in house insurance adjuster. We have been very pleased and would recommend them to everyone.
Customer Service - 5.0/5.0 -
They gave us more information than our insurance.
My Experience - 5.0/5.0 -
They fix my car like good as new in a timely manner.
Likely to Recommend - 5.0/5.0 -
Any one with a Toyota I would send there
Repair Quality - 4.5/5.0 -
Very satisfied
Customer Service - 5.0/5.0 -
Tech came out to help reset the maintenance light
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Ive been to different toyota, and had better treatment. Next time i would go to sterling mcall
Repair Quality - 4.0/5.0 -
The repair was good, cleaning after repair wasnt great, when they topped off the antifreeze, they spilled it everywhere. They left broken parts in the trunk, which they apologize for, but i had to get rid of them. They did clean the car like a quick wash, not the detail cleaning i was expecting, especially they placed the broken parts on the back seat. I had a small dent on the side, like was hit by another door. The dent is smaller than a penny. I asked him to fix it for me while we are speding 11k on the truck to fix the front. They said tbey couldnt and they wanna charge me 1100 for that small thing. Im sure they could have popped the dent at least. Idk it seems too much by the book except for cleaning .
Customer Service - 2.5/5.0 -
To pop a small dent smaller than the size of the penny, theh told me 200-300 . Then its 1100 dollars
My Experience - 5.0/5.0 -
My only negative is they lost my aluminum tire cap was lost on one of my tires.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Repair returned my vehicle to it original condition.
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
The car was returned with lot of dirt outside I already cleaned the car but still doesn’t take off all dirt on it is like stick on the paint, A window is having a weird noise and some parts doesn’t look like it should be coming from a repair from Toyota dealer I’m very disappointed
Customer Service - 1.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Your team was great from beginning to end! They explained the process with the insurance company so much better than any of the insurance company representatives did. They texted me regularly, first on the estimate for the repairs and then on how the repairs were coming along. And the car looked and drove wonderfully once everything was done. I will definitely recommend Toyota of Katy to anyone I know who needs collision work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
As a result of the poor in person customer service experience I remain unlikely to recommend the shop to anyone.
Repair Quality - 2.5/5.0 -
The collision center did not provide an overview of the process of the work beforehand including that they would move and store items in vehicle center console. Also, just before departing with the vehicle we discovered several items in the rear compartment missing...Sam found them in a work area and returned them to the vehicle.
Customer Service - 2.0/5.0 -
The text communication from Maria remained excellent! The in person communication remained poor especially in comparison to the in person communication from the service department. The collision center in person experience detracts from the overall impression of the dealership.