Toyota of North Charlotte Collision Center

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The gentleman who assisted me was very polite and helped me answer any questions I had. The RAV4 looked as good as new when work was finished. Only issue I had was received an online message that my car was ready to pick ed up. I drove from Mooresville to me Huntersville to pick up my car, but it was not ready. Had to wait two more days. Message send was incorrect. I have

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy with Gianni servicing my vehicle. He kept me updated on the status of the vehicle and explained why it took slightly longer. Thank you.

Customer Service - 5.0/5.0 -

Gianni was awesome!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This has been the best experience! It was nice to have the same service handler throughout the stages of fixing the truck. Gianni was absolutely amazing, kind professional, and one of the most conscientious service handler I have ever come across. He kept me informed along the way and addressed any concerns that I had. The experience was seamless! I suffer from high anxiety, so I was very on edge about this whole process. Much to my sanity this experience calmed my nerves the way that y’all handled it. I thanked Giovanni for being cool, calm and levelheaded. Thank you, Toyota for hiring such conscientious people and making this experience seamless for me. Way to go, Toyota Of North Charlotte.!

Customer Service - 5.0/5.0 -

Absolutely positively amazing

Returned Clean

My Experience - 5.0/5.0 -

It looks clean the black is more black. Thanks,

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Hello, I brought my vehicle to your dealership because the front bumper was misaligned and beginning to come loose. I specifically chose to have my vehicle repaired at Toyota because I trusted that the repairs would be completed properly and to manufacturer standards. I dropped off my vehicle on May 20 and did not receive it back until June 1. Although I was initially told the repair would take approximately three days, my vehicle remained at the dealership for nearly two weeks. During that time, I was without reliable transportation, and I paid approximately $3,000 for the repairs. Since getting my vehicle back, I have only driven short distances because my commute to work is close to home. Today was my first longer drive, and I discovered that the front bumper is once again coming loose. Additionally, the bumper is still misaligned—the very issue I originally brought it in to have repaired. It appears that the alignment was never properly corrected, and now the bumper is separating again. To make matters worse, when I initially dropped off my vehicle, I was offered a detailing service for an additional charge. Unfortunately, the detailing was completed so poorly that the dealership refunded that portion of the service. While I appreciated the refund of the detailing, it further contributed to my concern that insufficient attention was given to the quality and detail of the work performed on my vehicle. I am extremely disappointed with my overall experience at Toyota of North Charlotte. I paid approximately $3,000 expecting high-quality repairs from a Toyota dealership, yet only one month later I am dealing with the same problems I originally paid to have corrected. This is simply unacceptable. Given that these are the same issues I originally brought the vehicle in to repair, I expect them to be corrected under the repair warranty at no additional cost to me. Additionally, because my vehicle was at your dealership from May 20 through June 1 during the original repair, I respectfully request that a vehicle or rental car be provided while these warranty repairs are being completed. I rely on my vehicle every day for work and cannot go through another extended period without dependable transportation due to a repeat repair. Please let me know how you intend to resolve this matter and when I can bring my vehicle in for inspection. I appreciate your prompt attention and look forward to your response. Thank you, Larissa Oliveira

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everything was very efficient from the service to the short time span that the repair took.

Likely to Recommend - 5.0/5.0 -

The auto repair shop was superb to deal with.

Repair Quality - 5.0/5.0 -

My Toyota rep for the repair kept me well informed every step of the way. The service was great and quick and the car looks great!

Customer Service - 5.0/5.0 -

Again great!

Returned Clean

My Experience - 5.0/5.0 -

Everything was great. The only thing was the car was ready on Friday and I had to call in on Tuesday to find out for myself if it was ready or not.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The staff were very attentive and pleasant. It was smooth and quick.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I'm satisfied with the repairs but not with long time it took to get it fixed. It seems to me this should have not taken more than two weeks to complete but it took almost 1 month.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

My experience with Toyota’s repair service was extremely disappointing. First, I was told my car would be ready on one day, then I received a text saying it would be another day. Later that same evening, I got another text saying it would actually be ready on the original date—but by then I was already out of town because of the conflicting information. Unfortunately, the communication issues were only the beginning. When I picked up my car, I noticed the bumper was not properly attached on one side, another trim piece was loose and not sealed correctly, and the sunglasses holder was hanging down. Even though both my insurance company and I have paid for the repairs, I’m still waiting for Toyota to fix these issues. To make matters worse, while I was driving, my rearview mirror fell off, and the sunglasses holder continues to fall down. I’m still waiting for a technician to call me so the repairs can finally be completed. Overall, I’m very dissatisfied with the quality of the repairs, the poor communication, and the lack of follow-up. Based on this experience, I would not return to this Toyota service department or recommend it to others.

Customer Service - 2.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Highlander was fix in a timely manner. Dealership communicated status regularly.

Likely to Recommend - 5.0/5.0 -

Outstanding team and repair process

Repair Quality - 5.0/5.0 -

The body shop did an outstanding job on my Highlander. Quote was fast and accurate.

Customer Service - 5.0/5.0 -

Highlander was repaired in a timely manner. Everyone at Toyota was great to work with. Estimate was fair and accurate.

Returned Clean

My Experience - 5.0/5.0 -

I'd like to thank the shop manager for a job well done. He told me what the damage was, what it was going to require to fix it , what it was going to cost and when it would be ready. I picked up a beautiful truck on time yesterday. Thank you Gianni.

My Experience - 5.0/5.0 -

I want to give a shout out to Terrence Caldwell and all the hard working people that returned my car back to like new condition. Thank you Terrence for dealing with Progressive Insurance. I was expecting a fight till the end until he took over. The work was first class and the service was even better. Thank you!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a top notch flawless repair.

Customer Service - 5.0/5.0 -

They took care of my transportation and dealt directly with the insurance. From the time I dropped off the car till it was delivered all details were handled. It was like hitting the easy button.

Returned Clean

My Experience - 5.0/5.0 -

Jaly was great to work with. She communicated well and once I dropped off my vehicle I didn’t worry about anything. Having Toyota deal with the insurance company directly is wonderful. Jaly was great at following up. I’m very happy.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0