Toyota of Orlando
In operation 31 years, 14 years at this location.
Are you looking for an auto body shop in Orlando that you can trust to provide affordable and quality repairs for your new or used vehicle? Look no further than Toyota of Orlando - our brand new Toyota Certified Collision Center in Central Florida is staffed with highly trained and Toyota certified technicians who want to get your car back into a like-new condition as quickly as possible! Why choose the Toyota of Orlando Certified Collision Center? First of all, we offer convenient hours of operation - we're open 7a-630p Monday through Friday, and 8a-1p on Saturday. If you're not a Toyota driver, it's not a problem. We provide collision repairs and service on all makes and models, and we additionally work with all insurance companies to ensure your auto body repair experience runs as smoothly as possible.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Vietnamese
| Sun | Closed |
| Mon | 7:00 am - 6:30 pm |
| Tue | 7:00 am - 6:30 pm |
| Wed | 7:00 am - 6:30 pm |
| Thu | 7:00 am - 6:30 pm |
| Fri | 7:00 am - 6:30 pm |
| Sat | 8:00 am - 1:00 pm |
My Experience - 5.0/5.0 -
Accolades to Lex. I appreciate his diligence. He kept me updated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was satisfied customer service was very professional
Returned Clean
My Experience - 5.0/5.0 -
Car looks great communication was excellent. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
The people I worked with were great. The main issue was picking up the car and the hood was not polished completely. It's not what I expected. I brought it to the attention and the hood had to be republished. It was another hour before I could take the car with me. I appreciate the people that restored my request. However, whoever did the work on the hood the first time failed in delivering what I paid for.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
We had simple repair with a bumper
Customer Service - 5.0/5.0 -
Kristina and Julisa were great. Julissa kept us informed and was very personable.
Returned Clean
Likely to Recommend - 1.0/5.0 -
Tough for me to recommend due to delay and lack of attention to detail
Repair Quality - 3.0/5.0 -
Car door was fixed but I noticed scratches upon opening the door while at facility. Also when I tried to get gas, the gas door was jammed shut. I thought inspection was done?
Customer Service - 2.5/5.0 -
Not really happy with 2 day inspection that didn’t catch obvious stuff so now I have to return back to get this work done
Likely to Recommend - 1.5/5.0 -
Not at all. There's room for improvement .
Repair Quality - 1.5/5.0 -
I was very unsatisfied with my experience. I had to return three separate times just to pick up my truck, and I find that completely unacceptable. What disappointed me the most was that the truck was returned with sanding dust throughout the interior. After paying for major repairs, I expected the vehicle to be thoroughly cleaned before being returned to me. Delivering a customer's vehicle in that condition is unprofessional and shows a lack of attention to detail. The staff was courteous, but the quality control at the end of the repair process fell well below my expectations.
Customer Service - 5.0/5.0 -
The staff was professional and respectful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good!
Customer Service - 5.0/5.0 -
They are good!
My Experience - 5.0/5.0 -
I am very satisfied with your service. You guys were amazing very professional and friendly staff. And I want to thank you for the great service you provide.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
¡Excelente servicio y calidad de reparación! Me devolvieron mi vehículo en perfectas condiciones y antes de lo previsto. El personal de Toyota of Orlando fue profesional, amable y me mantuvo informado durante todo el proceso. Agradezco mucho la ayuda y comunicación de mi asesor. Experiencia 10/10. ¡Gracias!
Customer Service - 5.0/5.0 -
¡Excelente servicio y calidad de reparación! Me devolvieron mi vehículo en perfectas condiciones y antes de lo previsto. El personal de Toyota of Orlando fue profesional, amable y me mantuvo informado durante todo el proceso. Agradezco mucho la ayuda y comunicación de mi asesor. Experiencia 10/10. ¡Gracias!
My Experience - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Would not recommend because of the customer service representatives at the front desk. They do a dishonor to the Toyota brand.
Repair Quality - 5.0/5.0 -
While the repair quality was excellent, there were several issues with customer service and the estimates provided and then the service dept wanting to charge more. We were able to resolve but it caused a lot of stress. Then when we went to pay, I can't even express how bad the customer service of the representative's at the desk is. They are not friendly at all. They do not even now how you can pay. We asked if we could pay by personal check and they said no, so we said said we would go to the bank. We wanted over an hour trying to find our bank, waiting in line and driving back and the amount stress when they could have accepted our debit card. I am so extremely disappointed in Toyota. Literally, my husband and I have bought seven toyota's in the last fifteen years. The worst customer service I have ever had from your brand.
Customer Service - 0.5/5.0 -
Then when we went to pay, I can't even express how bad the customer service of the representative's at the desk is. They are not friendly at all. They do not even now how you can pay. We asked if we could pay by personal check and they said no, so we said said we would go to the bank. We wanted over an hour trying to find our bank, waiting in line and driving back and the amount stress when they could have accepted our debit card. I am so extremely disappointed in Toyota. Literally, my husband and I have bought seven toyota's in the last fifteen years. The worst customer service I have ever had from your brand.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looks brand new along with the smell inside. I am very impressed with how my car looks . Thanks and Kudos goes out to Toyota for your exceptional service.
My Experience - 5.0/5.0 -
They were kind, very professional and showed concern for me as a customer even completed the task ahead of time,
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Custom service was not nice to me
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything appears to be well done. Car looks nice.
Customer Service - 5.0/5.0 -
Friendly staff.
Returned Clean
My Experience - 0.0/5.0 -
I saw a small scratch on my right door that was not there before. Seems that there’s some stains on my leather seat also.but the work done on the damage was otherwise perfectly fixed.
Likely to Recommend - 4.0/5.0 -
Some dirt noted when I picked up my car