Tracy's Body Shop North
In operation 57 years.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I've already been passing the word around.
Repair Quality - 5.0/5.0 -
Can't even tell there was any damage at all!
Customer Service - 5.0/5.0 -
Lee made sure to keep me up-to-date on the progess of my repair.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
My car isn't fully repaired. I should have gotten a call about getting my car in to get the part that was broken but I haven't heard anything yet. It has been over a week
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
I absolutely would recommend them to anyone.
Repair Quality - 5.0/5.0 -
Looks like new!
Customer Service - 5.0/5.0 -
It took some time due to waiting for parts but they kept us informed every step of the way!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No complaints. Friendly, informative and cooperative.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
We were told several times that "We have received all the parts" when all the parts were not on site. Although the staff was very friendly and the workmanship was excellent we did not feel that we were kept in the loop. We think the staff could easily have updated us every other day so we would have a clearer expectation of when the work would be finished.
Customer Service - 4.0/5.0 -
Could have communicated with us more.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Greg Bowland and the body shop did a Great Job!!! Very Happy to get the car back early too!!! Thank you!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Once the air dam is installed I will move this up
Repair Quality - 3.0/5.0 -
They forgot to order and install the electric air dam and actuator that I informed them about when I came in. It had been torn off by the deer going under the truck when I hit it and it had to be removed. I talked with Garret and let him know this upfront and he said he’d make sure to have it ordered and installed - that got forgotten. So I talked to him again when I picked it up and he said he’d order the complete assembly (actuator and complete under truck air dam) and call me once it was in to have it installed - I will give a 10/10 once that has been done. Please call me when the electric actuator and air complete under truck air dam is in to have it installed. 402-443-2740
Customer Service - 3.0/5.0 -
Same answer, took a long time from what I was estimated.
Returned Clean
Likely to Recommend - 3.5/5.0 -
I probably would rate Tracy‘s at a nine or 10 if there had been better communication and I didn’t feel like there was dishonesty about the money. It was a much better experience than what we had at Glenn’s car star shop a year ago.
Repair Quality - 5.0/5.0 -
I am satisfied with the repair, but I felt like I might have been scammed out of some money. Garrett called me one day and asked if we wanted to replace the bumper, or not. He said if we did not replace the bumper we would be getting money back, about $500. We didn’t feel like the bumper needed to be replaced because the damage was nowhere near where the bumper was. So we said no to that, but when I went to pick up our van, there was no check and he acted like we never had that conversation. I have concerns that they just kept the extra money the insurance gave for replacing a bumper. I have been debating how to deal with this and who I need to contact.
Customer Service - 3.0/5.0 -
Like I mentioned in my previous comment, I do not feel like Garrett was being honest with us. I do not understand why he would make a phone call to me asking if I wanted a new bumper or not, and if we wanted the money instead, and then act like that was never a conversation we had. If something had changed with the insurance, he should have called us and told us that we could no longer get money back. But I just feel like the money was pocketed by Tracey‘s body shop. When I asked him at pick up, he said that if we had gotten a new bumper, we would have had to pay extra money. But that was not at all what he told me the first time.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Greg was great to work with
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
As always you do excellent work and you keep me well informed thank you for everything