Tristate Collision Center of Columbia
In operation 24 years.
Dealership Auto body, Aluminum welding and repair, Mid-Heavy Duty Truck repair, High Roof Transit Van repairs
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You did a totally Great job. Thank you so much!
My Experience - 5.0/5.0 -
Easy drop off and pick up. Thanks for keeping in touch and letting me know what was happening and what to expect. I came to you from a recommendation and very pleased
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Always!
Repair Quality - 5.0/5.0 -
Always the best!
Customer Service - 5.0/5.0 -
Excellent. The AI platform is a perfect bridge between customer and company. Efficient, easy to use, and very efficient.
My Experience - 5.0/5.0 -
Jeremy (service manager) was extremely courteous and very professional with the repair of the vehicle. I will ensure that I ultize the shop again.
My Experience - 5.0/5.0 -
I checked the outcome of the repair work and it's back to default. Thanks for the quality work.
My Experience - 0.0/5.0 -
We asked to have the wheel repaired and received an estimate for the repair, however, it was not done.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
There was still glass in my car after I picked it up.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I’ve used TriState before for a major collision repair and had a good experience, but this recent visit was frustrating. A relatively cosmetic low-speed deer‑impact repair turned into a long, drawn‑out process (37 days) with four supplemental estimates and a final cost nearly triple the original. Communication throughout the repair wasn’t the best, both with me and with my insurance company, which created avoidable inconveniences. I was receiving AI texts on the progress, which was nice, but was repeatedly told my truck was in reassembly over 11 days. My insurance company and I tried calling various times for an update since my policy has a rental limit. The day after it expired, I was told there was a shop error during re-assembly, which caused more delays and 6 days of out-of-pocket rental charges. To their credit, when I arrived to pick up my truck on day 38, shortly before closing, the front‑office staff was sympathetic and receptive to my concerns and contacted the manager after hours. They agreed to cover most of the extra rental cost, which left a very positive impression. Unfortunately, when I got into my truck, I found a large sweat‑like stain across the driver’s seat and discovered the vehicle had been driven 150 miles (unexplained) while in their control. I verified the reading at drop-off, but the paperwork showed identical pick‑up mileage, so it seems no one verified it. This feels unacceptable, especially for a cosmetic repair and will make me question using them in the future.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
it took them more than two weeks but service is not bad
My Experience - 0.0/5.0 -
There is a malfunctioning error showing in my dashboard for my headlights. This wasn't there before. This should have been fixed before I picked it up. I will be taking the car back there to get it sorted.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They fix car right away
My Experience - 5.0/5.0 -
Great job on the work. Only complaint was that our point of contact never answered my phone calls. Left multiple voicemails which were never answered. If you are going to take 5 weeks to complete the work on my car, communication is appreciated. Ben S was a point of contact.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Work was great. Took longer than I hoped but dont think that was tri states fault.
Customer Service - 2.5/5.0 -
My service rep never called me back or provided updates. I had to keep calling and calling. Left numerous voicemail. Ben S. was his name. The front desk people were very nice.