Trotter Ford Lincoln

4.9 (158reviews)

100%

(870) 535-4321

P.O. BOX 5300, Pine Bluff, AR 71611

100%

P.O. BOX 5300
Pine Bluff, AR 71611

Get Directions Email

About Trotter Ford Lincoln

P.O. BOX 5300
Pine Bluff, AR 71611

Get Directions Email

Services

Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (158)

Sort By:
Newest
Rating

127 Customers Rated

5 Stars

70.9% Complete

(112)
4 Stars

5.7% Complete

(9)
3 Stars

1.9% Complete

(3)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

1.9% Complete

(3)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for excellent customer service, professionalism, and a friendly, compassionate approach. Communication was a standout strength, with customers appreciating frequent text updates and being kept informed at every stage of the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned concerns such as a paint color mismatch, an incomplete air intake repair, and items disturbed in the vehicle interior, as noted directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.

Select to learn more

Service Quality
Timeliness
Communication

"The work was perfect and the staff was incredibly helpful and friendly."

"... trotter body shop has repaired one of my vehicles and both times was perfectly great so Thanks" Read more

"They did a great job paint and bodywork are 1010"

"On a scale 1-10 I rate Trotter Ford Body Shop a 10. I would definitely recommend friends and family."

"My car has been repaired by Trotter Ford 3 times and I don't have any regrets totally satisfied."

"Easy to schedule the repairs and work was done faster than was originally told. Great job!"

"... actually got me in the same day as my estimate and was finished a week before the date they quoted." Read more

"Vehicle was ready before stated pick up period"

"Service was quick and ready when promised - even a bit early. Would totally recommend this service for any needed ..." Read more

"They did and excellent job and less time than they stated vehicle was ready in 3 days"

"Communication by body shop was great"

"... people working at Trotter Ford Body Shop. They were timely and kept me informed every step of the way." Read more

"Great job, great communication, satisfied with the work and the overall experience."

"Was update on the repairs progress.very well appreciated. Customer service was very good thanks trotter ford"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The work was perfect and the staff was incredibly helpful and friendly."

"... trotter body shop has repaired one of my vehicles and both times was perfectly great so Thanks" Read more

"They did a great job paint and bodywork are 1010"

"On a scale 1-10 I rate Trotter Ford Body Shop a 10. I would definitely recommend friends and family."

"My car has been repaired by Trotter Ford 3 times and I don't have any regrets totally satisfied."

"Easy to schedule the repairs and work was done faster than was originally told. Great job!"

"... actually got me in the same day as my estimate and was finished a week before the date they quoted." Read more

"Vehicle was ready before stated pick up period"

"Service was quick and ready when promised - even a bit early. Would totally recommend this service for any needed ..." Read more

"They did and excellent job and less time than they stated vehicle was ready in 3 days"

"Communication by body shop was great"

"... people working at Trotter Ford Body Shop. They were timely and kept me informed every step of the way." Read more

"Great job, great communication, satisfied with the work and the overall experience."

"Was update on the repairs progress.very well appreciated. Customer service was very good thanks trotter ford"

Brenda (Nissan owner) reviewed 7/23/26

Juliet (Toyota owner) reviewed 7/16/26

And I will be recommending to ask for Mr, Kevin Thompson, Body Assistant Manager.

I would like to say thank you so much and to recognize Mr. Kevin Thompson, Body Shop Assistant Manager for always being helpful and available in answering my concerns regarding my vehicle issues during the repair. Please let him know also that he really did a good job.

Joann (Toyota owner) reviewed 7/16/26

They were awesome! I’m very satisfied, and Kevin a great guy and also the young man in the office across from his. Sorry I can’t remember his name, but I really appreciate those guys! A job very well done.Thanks!!

The quality of the repair is great!

The customer service is excellent!

Brenda (Ford owner) reviewed 7/15/26

Clayton (Ford owner) reviewed 7/14/26

Already recommended to all my friends and family

They did a great job paint and bodywork are 10/10

Great people to work with overall

Kevin (Hyundai owner) reviewed 7/9/26

Peggy (Ford owner) reviewed 7/3/26

Was update on the repairs progress.very well appreciated. Customer service was very good thanks trotter ford

Kalisha (Cadillac owner) reviewed 7/2/26

Great customer service

Demora (Dodge owner) reviewed 6/29/26

Everyone was very nice and professional. The repairs were completed quickly (quicker than estimated). Thanks for a job well done.

Courtney (Chevrolet owner) reviewed 6/29/26

Thomas (Honda owner) reviewed 6/29/26

Richard (Dodge owner) reviewed 6/19/26

Thanks for being so quick and a great job

Yes, I would recommend it and I have already

I was well placed at the service that I got from Trotter Ford. Well, satisfied in the service was great thank you very much.

Great service great people

Edward Dewayne (Chevrolet owner) reviewed 6/18/26

Angle (Toyota owner) reviewed 6/15/26

The company made me very satisfied to leave my car with without me have to worry. THANK YOU SO MUCH,HAVE A GREAT SUMMER.

You're company have a warm smile and very respectful

Dejuan (Cadillac owner) reviewed 6/11/26

From start to finish was a great experience! Since I know they also do windshield repairs, they will be my go to! Great experience!

Because of the great customer service and the great job, I would definitely recommend.

The guys and customer service was excellent!

The guys provided excellent customer service and work really well together! They informed me on every step as they repaired my vehicle!

Jerilean (Cadillac owner) reviewed 6/8/26

Job well done!

Thank6 for the wash.

Thomas (Subaru owner) reviewed 6/8/26

The work was perfect and the staff was incredibly helpful and friendly.

Same as comment #1.

Tawonna (Honda owner) reviewed 6/4/26

They did and excellent job and less time than they stated vehicle was ready in 3 days

Tamela (Honda owner) reviewed 5/28/26

Very great job and time consuming

Rita (Kia owner) reviewed 5/28/26

Great job, great communication, satisfied with the work and the overall experience.

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The average cost of auto body repair for a vehicle damaged in an accident in 2021 was $3,790.

Trotter Ford Lincoln

About Trotter Ford Lincoln

Reviews (158)

127 Customers Rated

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -