Tuscaloosa Ford Collision
In operation 23 years.
Being involved in an accident is typically an unpleasant experience, but with our help, getting your car repaired and back on the road doesn’t have to be. Our estimators and office staff are skilled and caring. They are here to help guide you through the process. Five Star Collision Centers work with all insurance companies and have direct relationships with most of the major carriers. We work on your behalf to ensure proper and timely repair. We can assist with rental car arrangements as well. Our staff will fully explain the entire process, schedule your repairs and follow up during the repairs to ensure a seamless experience.
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Our vehicle was ready when promised! The repairs were done flawlessly. Excellent, professional experience. We were kept informed at each stage of the repair process via text messages.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks amazing! Everyone is so nice at the shop. I have to give a special shout out to Sandra. She brought me home after drop off. She was so professional. I felt very safe & she was a joy to visit with.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You have an awesome team, friendly and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service 👍🏽
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very happy with the repair on the Ford. You did an excellent job. Good service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied. Good service good work
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Brent Reid was very helpful and professional in the assessment of the damage and in securing the correct replacement parts. The workers seemed to have done a very credible job with both the painting and the hardware work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I just loved the Godly attitude from the staff they all were so nice and very caring and helpful
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
When my car was returned after my car accident, Ford made sure everything was right. Replaced stickers from the bumper and even found an issue suspension bowls that were stripped, that wouldn’t have been resolved if they wouldn’t have did the extra steps to make sure I would be safe after leaving when thy were done with their services.
Customer Service - 5.0/5.0 -
Kept me up to date on when my car would be returned, and everything they were doing to my vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
April and Mike were very helpful and kept me updated on repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Front right side of grill is 1/2 “Lower than the hood compared to left side. Head light on bright on damaged side puts out an orange glow about 40 fy. In front of vehical
Customer Service - 5.0/5.0 -
Took too long
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent customer service, timely updates on progress of auto repair and my car was ready much earlier than expected! 😊
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
My insurance only had two options so my recommendation wouldn’t really matter
Repair Quality - 2.5/5.0 -
I wish there were more communication around my repair status. I was told my eta was 1/30, I called the week after that to find out that they were waiting on another payment from my insurance but no one called to update me. I still haven’t heard from them and it’s been another week. I’m getting survey requests pretty regularly though
Customer Service - 2.5/5.0 -
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