Ulrich Ford Lincoln Collision Center
In operation 91 years, 21 years at this location.
Ulrich Ford Lincoln is a family owned dealership that has been in business since 1935! Our goal is to provide outstanding customer service and quality repairs. In addition to our facility's I-CAR Gold Class certification, Ulrich's team of highly trained professionals can provide on-site glass repairs/replacement and paintless dent removal. Need help navigating through an insurance claim? We are preferred by most insurance companies and we can provide the assistance you need to get your vehicle back to looking like new. When it comes to comprehensive collision services, Ulrich Ford Lincoln is the best choice for you!
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
It took a long time and many calls to set up service but not completely the fault of Ulrichs. Pekin did not follow the proper steps to process the service. Both Pekin and Ulrichs were both goin through employee changes.
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I liked that they called me and kept me informed.
Customer Service - 5.0/5.0 -
Very caring.
Returned Clean
Likely to Recommend - 5.0/5.0 -
This is the second time my car has been in for repairs. Both times my experience has been awesome!
Repair Quality - 5.0/5.0 -
I am still out of state and have not really had a good look at my escape but the pictures looked great.
Customer Service - 5.0/5.0 -
Everyone was very accommodating and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tony was very helpful during the whole hail claim process.
Customer Service - 5.0/5.0 -
Awesome!
Returned Clean
My Experience - 0.0/5.0 -
I and my family have been customers of Ulrich's for years and years. We have always been pleased with their sales and commitment to take care of us and the vehicles they sell to us. Service has always been hit or miss and after my accident and experiences with the collision center, I don't think I would recommend the collision center. I understand my vehicle was there during peak wintery related accident time, but I was not impressed with the updates and timeline. I was told beginning of March that my car would be ready by the end of that week, if not, early the next week. I didn't get my car back until beginning of April. I was frustrated at the false hope and misleading time line. When I received my car back, there was still damage from the accident; damage I had called about a week after my car was received at Ulrich's to make sure it wasn't missed. So, even after calling to make sure that it wasn't missed and they had okay'ed and made sure to get it fixed.... it still wasn't fixed. It was returned to me with damage still. It has been taken care of and parts ordered, but still frustrated and not initially satisfied. I thank Ulrich's for taking care of me and my car, but it was like pulling teeth to get everything fixed and accurate information on updates.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.0/5.0 -
I and my family have been loyal customers of Ulrich's for years and years. We are very pleased with their sales and their commitment to take care of us and the vehicles we purchase from them. Although, we have not been impressed with service and collision at Ulrich's. They always take care of us in the end which ultimately matters, but it's almost like pulling teeth and time wasted to get it to the point of satisfaction.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car door looks great
Customer Service - 5.0/5.0 -
Amber did a great job Lee me informed when ever I would call
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ulrich ford has always taken care of my truck and this time was no different, the care of my truck taken by the collision staff was amazing and repairs were made that I saw and didn't see from the damage as a result of being rear-ended.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a good job
Customer Service - 5.0/5.0 -
Did a good job
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It turned out that there were some unforeseen parts needed and more tear-down than originally estimated so it took a couple of weeks longer to finish. However, the shop can't be faulted for that.
Likely to Recommend - 1.5/5.0 -
I tell them to only go if they have no other options
Repair Quality - 1.0/5.0 -
I had a some things that were not replaced properly and or just not replaced at all. And now I can not get any response or call back on when to come it to get things fixed
Customer Service - 1.0/5.0 -
I could never get a straight answer on any questions I had. Felt like I was always getting given excuses and lies. On some days I’d receive multiple different excuses in one day