Universe Auto Body Center, Inc.

5.0 (248reviews)
100%
1825 Givan Avenue,  Bronx,  NY  10469
See Photos

In operation 39 years.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
Infiniti
Jeep
Kia
Nissan
Ram
Call
Email

Reviews (248)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for being professional, friendly, and welcoming, making customers feel at ease throughout the process. Timeliness is a recurring highlight, with numerous customers noting their vehicles were ready on or ahead of schedule. Customers also appreciate the added touches such as thorough interior and exterior cleaning of vehicles post-repair. A few customers noted minor issues such as a misaligned door, a missing emblem, or a slight delay, as mentioned in their feedback, but these appear to be isolated incidents. Overall, the shop earns strong recommendations from its customers.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... recommend Universe without hesitation. They were professional, friendly, and masters of their craft." Read more
"... completed sooner than the timeframe that was given. The work was excellent, and they washed my car and armor all my tires." Read more
"I am above and beyond satisfied. The quality of the repair is so well done, that can't see where it was done. It looks brand new."
"... appreciated. Its rare to find a shop who not only does excellent work but also makes sure you fully understand whats going on with your car. The repair ..." Read more
"... is courteous, and repair since to be good. But the door was not aligned properly and the smart entry system was not reset, causing me to return the next ..." Read more
"Quick service, 7 day turnaround for bumper damage. Went above and beyond by fixing my vehicles damage ..." Read more
"My vehicle was ready several daysbefore the quoted repair date"
"My vehicle was ready before promised pick up time. I was so very happy to get that early call. And, ..." Read more
"It was a bit after but it was fine. They communicated everything in a timely manner."
"... energy and attentive upon entry to the office. The job was completed faster than expected. I would definitely recommend, as well as return ..." Read more
"Everyone I had an interaction with was clear, consistent, and friendly."
"All the staff are courteous and professional . I feel like family whenever I walk in the office ."
"Theyre very professional accommodating our schedule, communicating any updates did a great job repairing ..." Read more
"... quick with repairs and make your car look brand new. They are careful and communicate well" Read more
"I received texts and phone calls that updated me on the progress."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Frank is amazing and the shop is nothing but professional.

My Experience

My Experience

Great job! Thank you, I will not hesitate to do business with you again, you’re a top notch organization!

Likely to Recommend

Repair Quality

Excellent work

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

I was completely satisfied with your services.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I am totally satisfied with the repair and customer service Lisa has provided. I would recommend my friends to pick this repair shop .

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

It was an amazing service the staff are very kind and makes it an easy process.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The staff was amazing. Lisa was great and so helpful. The car was fixed so well and communication was amazing. I will be using them again when needed.

Customer Service

The staff was amazing. Lisa was great and so helpful. The car was fixed so well and communication was amazing. I will be using them again when needed.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I couldn't be more satisfied. From beginning to end I was aware of what work was needed to bring my car back to looking new.. And, in the end I got above and beyond my expectations.

Likely to Recommend

I would recommend Universe auto body to anyone who needed repairs professionally done to their complete satisfaction.

Repair Quality

I am above and beyond satisfied. The quality of the repair is so well done, that can't see where it was done. It looks brand new.

Customer Service

The customer service that I received was extraordinary. Lisa, at the front office was cheerful, helpful and thorough. All things were done courteously and with a smile. She helped me check that all of my papers were correct and properly done.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am satisfied with the work done on my car

Likely to Recommend

Repair Quality

Customer Service

It is good

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

I was very satisfied with the way my car was done giving back very clean the color was inthe perfect colorto match

Customer Service

The receptionist was polite and profestoinal

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very pleased with the job done to my car.John and team are amazing at workshop way to make you satisfied .Lisa is the perfect fit for great customer service. Thank everyone and continue great job. Bebi .

My Experience

My pilot looks band new after the repair . I am very pleased.

Likely to Recommend

Absolutely would recommend

Repair Quality

The repair was completed sooner than the timeframe that was given. The work was excellent, and they washed my car and armor all my tires.

Customer Service

Lisa was extremely kind and courteous, and kept me up-to-date on the process of the repair

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Im very happy with the repair shop . The personal was friendly and knowledgeable specially Lisa . Yes it was a job well done. Thank you so much !

Likely to Recommend

Repair Quality

Im please with the service overall

Customer Service

I felt welcome the young lady very professional and knowledgeable . She was really nice

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I couldn't be more satisfied with the repair done on my car. It looks so good that can't see where the repairs were done. I was afraid that my Lexus would never look this good again. A job well done.

Likely to Recommend

I have already recommended them to a few people.

Repair Quality

They are courteous and knowledgeable. Lisa, at the front desk, greets you with a big smile. She is very helpful, answering questions and with filling out any forms. Universe, will have a rental car waiting, drive you to the rental car office, or call to have you picked up. They do all the things to put you at ease after you unfortunate accident. They inform when your car is ready for pick up. Upon pick up your vehicle is repaired to perfection. You will not know that it was in an accident. You are completely satisfied with the work. And, you can leave your rental with them, as you drive away completely satisfied with their quality of work..

Customer Service

They customer service is exceptionally good.

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I am very satisfied with the excellent repair 5 star

Customer Service

Very satisfied with the excellent work

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 248

Auto body shops nearby

view more shops in: Bronx  |  10469