University Collision-Moscow
In operation 12 years.
We provide cutting edge Collision Repair Services. We specialize in Insurance related Auto repair, but are more than willing to work on any project that you may have.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Have already told others about you and your service! :)
Repair Quality - 5.0/5.0 -
Impressed and appreciative in so many ways. Driving in unannounced, was thoroughly attended immediately (Kylie and painter). Good communication throughout process. Completed on date said to be. Rental car returned to Pullman for me :) Picked up my car finding it clean and in order ready to go. THANK YOU.
Customer Service - 5.0/5.0 -
Both Kylie and Lisa great to interact with throughout process. All went very smoothly!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car was hit in an airport parking lot. After you were done with it , it looks brand new.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Our preference for repair work.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
University Collision is a professional and thorough repair shop.
Repair Quality - 4.5/5.0 -
University's price was fair. They repaired and returned my vehicle in a timely manner. They took care of the few adjustments I noted and ask them to resolve. Their staff was courteous, respectful and were good listeners.
Customer Service - 4.5/5.0 -
See my previous comment.
Likely to Recommend - 2.0/5.0 -
I had a great experience. But a few weeks later my husband needed a quote for some damage that was done to his pickup. And he called and they never got back to him. Like they didn’t want the job.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work completed on time
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were prompt. Completed the repairs quickly and communicated very well.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
We all are human and make mistakes. I do not like to speak badly about a business or another, but I would caution one if I'm asked to be sure to double-check on communication and having correct contact information. It takes time to restore trust with "We will call you." I took it too literally.
Repair Quality - 5.0/5.0 -
The physical repair was great, but the communication with University Collision was not.
Customer Service - 3.5/5.0 -
I was a first-time customer with Univ. Collision (UC). I gave my phone number to Lisa and was told, "We will call you," meaning when it was completed. I asked what UC's process was and if I needed to pay ahead since it was not my fault. When I dropped my car off someone else was there and not as confident with the questions asked. It was to take 4 days. Fine. I called the 4th day. Lisa said they were waiting for parts so it would be another day which was the Friday, 8/30/2024, before Labor Day. Fine. I could wait, and I did. I called after 12N and two times later after 1 pm, but no answer. The third time I left a message. No one returned the call even after Labor Day. I didn't want to go without a car for the long holiday weekend. My family took me there before 4:30 pm Friday, 8/30/24. My car was parked outside. I went to the office and it was locked. Thankfully, I had a 2nd set of car keys so I took my car, but not sure if it was 100% done. I never received a call on the following Tuesday either. I went again and inquired if my car was 100% done, to get my keys, and find out what happened with the poor communication. Lisa said she called my cell, left a text, and called a 218-xxx-xxxx number which was my daughter's phone. Although I gave Lisa my phone number initially, Lisa said that all my info was transported from Geico when she connected with them. I never gave Lisa my daughter's phone number. Although my daughter is a Geico client, she had nothing to do with my car or this accident nor was expecting calls from you regarding her mother's car! It was not Univ. Collision's fault that Geico gave them the wrong contact information, but I did give my phone number to Lisa the first time I went there. #1. If UC was closing early on a long holiday weekend, it would have been proper for Lisa to tell me that the day before when I called her. #2. I made the call from my correct phone number, another area to double-check if having problems contacting someone. #3. The answering machine's message was not changed with the correct hours for closing early before a long holiday weekend. Again, I was told, "We will call you," so I waited not wanting to be unnecessarily bothering the staff. Lisa did take my correct number on Tuesday, 9/3/24 to enter on their files. Yesterday, 9/9/24 my daughter (now aware of the communication problems) received a text with information on the evaluation of my car repair at University Collision. Obviously, my correct phone number was still not updated into the UC's system within the last week. Lisa said she could not guarantee I could receive a second evaluation sent to my correct phone number. Today, 9/10/24 Lisa said she removed my daughter's phone number as the primary phone number for my file. Verifying the correct contact information or taking an email address could have helped to prevent some of the poor communication. Obviously, if someone does not answer you, maybe you should double-check your contact info of what the customer gave compared to what the insurance company sent. University Collision has no control over an insurance company forwarding wrong contact information. I recommend University Collision's due diligence in verifying the correct contact information. I'm glad you could have a long holiday weekend, but tell the customer when they call the day before. I assume it was not a last-minute decision to close 1/2 day early. Thank you!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Friendly and knowledgeable -- pleasant to work with. Quick repair!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Guys did a perfect job. Will recommend
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
They did a wonderful job on my car and I was very grateful for them taking care of a different problem they discovered. They were also very reasonably priced. For these aspects I was very pleased with them. On the other hand, their communication and customer service was poor, and I was displeased with this aspect.
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0 -
I waited 5 days to receive my quote via email but it never came. I then called to inquire and was told it would immediately be sent over but it still never arrived. The following week we went in and asked them again for the quote which we finally got. Booking a time for the car to be worked on went well but I wasn’t given an eta as to when my car would be finished. Five days later I had to call to check on the status and was told it would be ready on Monday. When Monday came I called several times in the afternoon to see if my car was ready but no one answered the phone. Finally, on Tuesday they called to let me know my car was finished. On a positive note, they did make me aware of a different issue with my car and they fixed it for me at a reasonable price so I was very happy with their help warding off another problem.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Person on the phone was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a special request to sand and paint a hood that was detached from my Jeep Cherokee. University Collision fit it in and had it complete in a short period of time. It was perfect. Thank you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Our vehicle turned out beautifully. It looks like new. Thank you!
Customer Service - 5.0/5.0 -
The people I worked with were great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I have a rattle noise that I never heard before. I am trying to figure out where it is coming from before I bring it to you