Vaughn Motors Collision Center

4.4 (410reviews)
88%
1311 Vaughn Drive,  Ottumwa,  IA  52501

In operation 92 years, 25 years at this location.

We work on all makes and models, In house alignments, sell tires, down draft bake booth, Chief frame machine with computerized laser measuring. We work with all insurance companies. I-Car Gold certified technicians, GM and Chrysler certified technicians. Complimentary wash and vac.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (410)

Likely to Recommend

Repair Quality

Staff were very helpful and professional and would recommend them for repairs

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I had to take the vehicle back to the shop

Customer Service

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Dealt with folks in the body shop all were very courteous and helpful

Customer Service

Likely to Recommend

Repair Quality

Looks like it is good

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

It took longer than expected but not their fault…couldn’t get the part.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Very professional!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Been over a month zero communication had to go in multiple time to ask and got told no loaner.

Customer Service

No communication

Returned Clean

My Experience

Fit and finish of repairs was just fine..completely satisified..issue was blind spot sensors were installed upside down and malfunctioned..they were corrected within 1 hour upon return trip..final charge was 75% higher than original estimate and estimated completion date was missed twice

Likely to Recommend

Repair Quality

Customer Service

It looks great and staff was polite and friendly.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service