Vive Collision of Duncansville

4.8 (311reviews)
93%
1109 Plank Rd.,  Duncansville,  PA  16635
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Shop AssistantSparkles

In operation 37 years.

At Professionals Auto Body Powered by VIVE, we provide superior service to our valued customers in the Altoona area and throughout Blair County. Our welcoming and knowledgeable customer care team works hand in hand with our expert estimators to offer you seamless support throughout your experience with us. Our technicians are committed to excellence, pursuing ongoing education to deliver top-quality auto body repairs. By taking a people-first approach, we place your safety and satisfaction above all else, ensuring a service you can trust backed by a lifetime warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (311)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and daily updates that kept them informed throughout the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new upon return, often exceeding expectations. Many were pleasantly surprised by the complimentary interior and exterior detailing. Staff friendliness and professionalism were widely appreciated. While a few customers noted delays in completion times or minor parts issues, these were generally attributed to external factors such as parts availability, and customers acknowledged being kept well-informed during such delays. Overall, the shop demonstrated a strong commitment to customer satisfaction and quality workmanship.
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"... you updates of whats going on with your vehicle. The paint match is absolutely perfect I have seen where other companies dont get the tint ..." Read more
"... to end we were updated with all progress and the staff was so kind and efficient. They paid attention to every detail and prioritized perfection. I hope I dont hit any ..." Read more
"... very friendly and answered all questions promptly. The quality of work was exceptional. We were very pleased." Read more
"BEST BODY SHOP. EXPLAINED AND COMMUNICATED EVERY STEP OF THE WAY."
"... early due to other travel commitments. The work was completed perfectly, looks great! And completed under the estimated cost which is always a pleasant surprise! And they even ..." Read more
"... the process so I knew exactly what was happening. Communication overall was fantastic." Read more
"... handling interactions with my insurance company. They provided excellent communications with frequent status updates. Great job!" Read more
"... like it looked better than the day I bought it. The communication was top notch and that was probably what I appreciated the most through the process. This was my first time needed ..." Read more
"Vive did an amazing job of keeping me posted as to the ongoing repairs. It was truly great customer service. I would strongly ..." Read more
"The communication by text was very good. It kept me up-to-date on what was happening and when my car would be completed."

My Experience

I appreciate the professional performance as well as the good communication

Likely to Recommend

Repair Quality

Excellent work. My only concern was a noise I am hearing in the left rear was not discovered, but I realize it is difficult to analyze.

Customer Service

Very courteous

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I greatly appreciated how they cleaned my car and use touchup paint without having to ask. I also appreciated the frequent updates when my car was getting serviced and how easy it was to talk to someone. Would highly recommend.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communication by text was very good. It kept me up-to-date on what was happening and when my car would be completed.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Not only was my vehicle repaired, but I was pleasantly surprised that it was detailed. Your staff kept me informed all thru the repair, and it was finished sooner than I expected.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Always kept in contact throughout the whole repair process, even as far as to tell me they didnt like how something looked and they were changing it.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Excellent customer service and communication. The vehicle looks good as new!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

As always, VIVE goes above and beyond! The repairs are done well and professionally and the extras that are done to make the vehicle look nice are always appreciated.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Kept informed throughout the whole process.

Customer Service

Everyone I talked to was wonderful they handled everything perfectly even with the insurance company

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m missing my bed cover it’s not on the truck

My Experience

Everyone was really good Sweet Dawn at the front desk Excellent. She was so sweet and very caring.!!!!! Job well done!!!!!!

My Experience

Excellent service, communication, and courtesy. Just genuinely nice people that are exceptionaly good at what they do.

My Experience

My Experience

Vive did an amazing job of keeping me posted as to the ongoing repairs. It was truly great customer service. I would strongly recommend them to anyone. Plus the job done to the vehicle was again very very well done. I can't say enough good things about the service.

My Experience

You went over and above what I expected. Cleaning the interior was not expected. I am very much satisfied with the workmanship. Thank you Vive.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They got it done faster than I expected, which was really appreciated since I was on sort of a schedule.

My Experience

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