Wagner Certified Collision Center
In operation 52 years, 39 years at this location.
Wagner Certified Collision Center is the premier collision repair center in central Massachusetts. Conveniently located just off of Rte. 290 on Plantation Street in Worcester, our team of factory trained certified technicians repair your vehicle quickly and correctly after an accident occurs. Wagner Certified Collision Center holds more certifications than any other shop in Worcester County, including aluminum and carbon fiber repairs. We are proud to be an I-CAR Gold and Mercedes - Benz Elite facility. Our technicians are certified for high-line brands like Telsa, Inc., BMW, Mercedes-Benz, Sprinter, Metris and Audi, as well as other top foreign and domestic brands such as Cadillac, Corvette C8, General Motors, Ford, Dodge, RAM Truck, Jeep, FIAT, Kia, Hyundai, Nissan, Infiniti, Mazda, Volkswagen & Subaru. We are also capable of having ADAS calibrations performed. Wagner Certified Collision Center has stayed in front of the technology curve proudly serving the Worcester area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Vietnamese
| Sun | Closed |
| Mon | 8:00 am - 4:30 pm |
| Tue | 8:00 am - 4:30 pm |
| Wed | 8:00 am - 4:30 pm |
| Thu | 8:00 am - 4:30 pm |
| Fri | 8:00 am - 4:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Customer service was amazing! Heather is so helpful and really made everything so amazing! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ray did great work, and the administrative staff was very helpful, friendly, and organized.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Wagner did a great job for me, particularly with regard to customer service. They kept me updated regularly and made the whole experience easy. They also picked me up when my car was ready, saving my wife a long drive. Much appreciated!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wagner went above and beyond my expectations when repairing my Tesla. They got it back to new condition and even picked me up and brought me to their shop when it was ready. I would highly recommend them.
Customer Service - 5.0/5.0 -
Stephanie and Adam kept me informed of the progress.
Returned Clean
My Experience - 5.0/5.0 -
The repair work looks perfect. It did end up taking longer than originally estimated but I understand you had two holidays with employee vacations as well as the new uptick in Covid to deal with. I’m very pleased to have my car back and looking like new. Thank you
Likely to Recommend - 3.5/5.0 -
The length of time to complete the repair compared to the estimate was a negative factor. However the finished product and the appearance of the vehicle when I picked it would be a big positive in my rating.
Repair Quality - 5.0/5.0 -
I checked all the repairs that were done and found everything, including the paint, to look as good as new.
Customer Service - 2.5/5.0 -
I’m going to be perfectly honest with you. I dropped my car off on December 15th and asked how long it might take for the repairs. I was told 3 to 3 1/2 weeks maybe 4. It ended up taking 41 days one day short of 6 weeks. Now that being said I realize you had two holidays (XMas & New Years) and possibly vacations to deal with. Also there was an uptick in Covid and flu as well. I was able to get your shop to cover the rental fee after my 30 coverage expired which I greatly appreciate. The final results of the repair were outstanding however.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
The representatives are very nice. However, the work takes too long. Still, the door guard stripes are not installed. Is this the reason the plan to send the card to Toyota to certify was scrapped?
Customer Service - 2.0/5.0 -
The representatives are very nice. However, the work takes too long. Still, the door guard stripes are not installed. Is this the reason the plan to send the card to Toyota to certify was scrapped?
Returned Clean
My Experience - 5.0/5.0 -
The car looked great when I picked it up!! The only suggestion I have is that the vehicle update app be updated during the process.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciated being contacted by Adam with updates and questions. Tesla looks great! Thank you and Happy Holidays!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
You went the extra step a few times. From picking up my snow tires and getting them put on in time for us to leave on our trip, to delivering the car to us when it was finished. Our many thanks to Karyn, Brian, Stephanie, and Adam for a job well done. You got the car back to me Monday noon and due to weather coming in, we left on our trip Tuesday 2:00 AM (day early due to weather out west). Again, many thanks.
My Experience - 5.0/5.0 -
First of all from start to finish the process was easy including the rental vehicle. Being able to pick it up there and drop it off was a major time saver. I would like to thank everyone who worked on my Rav you would never know that it had been damaged. A shout out to Jose who I understand took care of the interior. I need to know your availability when the interior needs cleaning again. Very nice job I was very pleased. Again thank you all you made a bad experience turn out so good for me . Very much appreciated. Best Regards and Happy Holidays Cheryl
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great!!
Customer Service - 5.0/5.0 -
Everyone made the process very simple for me.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Only 1 minor comment - apparently there was a label over the charge port. Upon removal, some adhesive remained and was not subsequently removed.
Customer Service - 5.0/5.0 -
When parts were deayed, i received several updates to inform me of the delay. Not that i was happy, but it was a Tesla issue, not a Wagner issue. On the survey I received from Tesla about Wagner i said the same thing