Ward Auto Body Inc

5.0 (619reviews)
100%
9019 Grand Ave,  River Grove,  IL  60171
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Shop AssistantSparkles

In operation 78 years.

Ward is a family owned, one-stop-shop for all your automotive collision repair needs. We will restore your vehicle to pre-accident condition at our state of the art facility located at: 9019 W. Grand Ave. River Grove, IL 60171 708-453-8800 At this facility we have two Chief frame alignment racks and a Garmat downdraft spray booth that can bake your vehicle's finish just like at the factory!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (619)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked showroom new or even better than before. The professionalism and friendliness of the entire team are frequently highlighted, along with exceptional customer service that goes above and beyond expectations. Timeliness is a strong point, with numerous customers reporting their vehicles were completed ahead of schedule. Regular updates throughout the repair process were appreciated, keeping customers informed and at ease. Long-term loyalty is evident, with several customers mentioning they have been returning since as far back as 1980. A few customers noted they received minimal updates during the process, suggesting more consistent communication could further enhance the experience.
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"... shop has been my go to shop since 2009. They are very professional and punctual with the repairs. I love how they paint and have no orange peel, always a smooth glossy ..." Read more
"PERFECTION, Thank you all so much for taking such good care of my dad's CRV!"
"The car came out showroom new, I couldnt be any happier."
"Very professional and great job! And they were very accommodating, when I had to go back because of it fuse issue they ..." Read more
"Love the knowledge and professionalism that was provided."
"... with my insurance so I didnt have to….. 10 out of 10 Finished well ahead of schedule" Read more
"Ahead of schedule."
"I was promised to be done on Monday, but it was done on Friday. Ahead of schedule. That was great"
"I thought it would take MUCH longer to get the repairs done, so it was a DELIGHT to have it done so fast!"
"Completed a few days before estimated."
"Received regular updates weekly."
"Kept up to date all the way through the process"
"Good communication, the car looked great after the work was done, and the work was done in a timely manner,"
"Update's either calls, Emails..!!"
"They were very consistent in keeping me up to date with the repairs."

Likely to Recommend

Repair Quality

Everything was good, you guys did a good job. Good customer service, always answering our questions. Thank you!

Customer Service

Returned Clean

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Would recommend to all of my friends and family

Repair Quality

Great service went above and beyond to fix the damage from the hail storm/tornado that my SUV was in. Would highly recommend them to all of my friends and family.

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I have already told all my family and my closest friends about how good a job Ward auto does.

Repair Quality

Fast complete service. Above and beyond

Customer Service

Randy is the best at what he does .

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Great service and explanation of problems and what needs to be done.

Customer Service

Customers service was very good.

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I’ve taken my 2 cars there on a couple occasions, and it’s the only place I would ever take my cars to, they do an outstanding job.

Repair Quality

They do not outstanding job, and the car comes out like brand new

Customer Service

The clerk always treated me with respect and friendly face.

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Repair Quality

The work on my daughter’s Audi Q3 looks amazing. Randy who manages this place does excellent work.

Customer Service

The staff (Randy) is super accommodating

Returned Clean

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I’m always happy with the work

Repair Quality

The car came out showroom new, I couldn’t be any happier.

Customer Service

The staff was very pleasant to talk to, and very knowledgeable

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Repair Quality

Good communication, the car looked great after the work was done, and the work was done in a timely manner,

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Repair Quality

Very professional and great job! And they were very accommodating, when I had to go back because of it fuse issue they fixed it no questions asked!

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Repair Quality

always appreciate the level of service, knowledge and communication. will always recommend this place.

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Good

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Repair Quality

Ward body shop has been my go to shop since 2009. They are very professional and punctual with the repairs. I love how they paint and have no orange peel, always a smooth glossy finish. I always recommend to friends and family.

Customer Service

Returned Clean