Waters Auto Body

4.9 (675reviews)
98%
10316 National Blvd,  Los Angeles,  CA  90034

Waters Auto body is a family owned auto repair business that has been serving the community since 1977. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer service and communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • Cash
  • Check
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (675)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting that their vehicles looked brand new upon return. The team is widely recognized for professionalism, friendliness, and going above and beyond expectations. Timeliness is a standout strength, with numerous customers highlighting that repairs were completed earlier than promised. Regular communication through text updates was frequently appreciated, keeping customers informed throughout the process. Long-term loyalty is evident, with several customers returning for decades due to trust in the quality of work. A few customers noted areas for improvement, including concerns about incomplete cleaning, a misaligned spoiler, and repair wait times related to parts availability.
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"The service was professional and with the utmost concern given, which I highly appreciated.The work done is beautiful."
"... for doing an excellent job on my Audi.Not only was the work top notch as usual from my many past experiences at your business , but you had it ready on time as ..." Read more
"Bumper was scratch that was repaired , my trunk spoiler wasnt correctly placed properly, the car was not washed completely the car paint felt really ..." Read more
"They finished early n cleaned my car. 100 % satisfied"
"Good experience, quick and efficient got car back earlier than expected. Car washed before picked up. Very friendly group."
"My car looks beautiful AND it was ready a day earlier than estimated!!!"
"Earlier then expected & said."
"The repair took longer than expected but Im happy with everything"
"Excellent work & thankyou for finding the rats nest."
"... finished was a breeze. Communication was the best. I got updates at least every other day, which is greatly appreciated as life is busy and allowed me to plan ..." Read more
"Communication was excellent, service was efficient and fast, very pleased with the outcome."
"Extremely courteous, answered my questions, excellent status follow up on my car repairs without my asking. I was provided exceptional service and car repairs."
"... work and they have excellent customer service and they keep you posted every step of the way." Read more
"Car looks great, communication was clear."

Likely to Recommend

Professional, nice, quick & affordable service.

Repair Quality

Excellent & quick service, not a rip off and hard working, friendly people. I'd recommend them.

Customer Service

Nice people. Quicker then any other place I've been to.

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Service was excellent. Jim and his staff is one of the best.

Customer Service

Likely to Recommend

Repair Quality

Quick, efficient, honest, good, and friendly service

Customer Service

Everyone I interacted with was friendly and helpful

My Experience

Communication was excellent, service was efficient and fast, very pleased with the outcome.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thank you so much to the Water’s auto body team! You took great care of us and handled everything well right away. Everything looks great and we appreciate the updates on the car repair.

Likely to Recommend

Repair Quality

Waters auto body were fast and efficient! Love it that they went above and beyond, they like my car looking brand am new and shinny

Customer Service

Returned Clean

My Experience

Bumper was scratch that was repaired , my trunk spoiler wasn’t correctly placed properly, the car was not washed completely the car paint felt really tuff, my rotors cover in brown dust also chipped my face in fiber lip , so not so happy

My Experience

Un trabajo excelente estoy bien agradecido gracias a todo el equipo el dueño me ayudo mucho en todo con la aseguranza muy satisfecho gracias a todos

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great job and quick service! Thank you!

My Experience

Jim was very organized and facilitated the repair job. He was hands on and on top of the procedures to get the job done. He was a pleasure to deal with.

Likely to Recommend

Repair Quality

Jim is well organized, knowledgeable, and very attentive. He facilitated the process with his extra effort.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Jim of Waters Auto body goes above and beyond.

Customer Service

Very satisfied

Returned Clean

Likely to Recommend

Been coming here for over 25 years for work on our dozen or so vehicles and we spread the word, we show them our car and the work speaks for itself

Repair Quality

We have been seeing Jim and his team for over 25 years with our dozen or so cars, give or take a half dozen from sales and new acquisitions over the years. Excellent work and no nonsense logistics and double-talk. Just straight up great work and car left impeccable, despite year and type. Keep up the great work!

Customer Service

Been coming here for over 25 years, because the customer service is excellent and know Jim and his team have done something to our dozen or so vehicles over the years and we keep on coming back because of the customer service

Likely to Recommend

Repair Quality

Great service and very happy with the repair on my car.

Customer Service

Very kind people working at Waters.

Likely to Recommend

Repair Quality

Very patient and helpful. Made the process easy and convenient for us.

Customer Service

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Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

They did a great job matching paint.

Customer Service

Customer service was outstanding. Jim consistently greets customers warmly, takes the time to understand your needs and clearly explains the work that will be done---all while completing paperwork in no time. My car repaired in just three days, and I appreciated the the regular text updates keeping informed daily.