Wayzata Auto Center Collision Repair
Over 60 years of service! At Wayzata Auto Center Collision Repair, for over 60 years we've been dedicated to achieving our goal of absolute customer satisfaction. We understand an accident can be a traumatic experience and we at Wayzata Auto Center understand and want to help. Why choose us? Wayzata Auto Center Collision Repair will help you with all your needs and repair your vehicle for a fair agreed price. Our Services: We provide auto body repair and refinishing, auto glass replacement, detailing services, and more.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0 -
Very few shops are Lexus certified so from that perspective limited options. Previous work as well as this time done well so yes would recommend
Repair Quality - 3.5/5.0 -
Took a really long time - had my car for about 5 weeks
Customer Service - 3.5/5.0 -
Weren’t always timely in returning my calls
Likely to Recommend - 4.5/5.0 -
Just need information everything else was fine
Repair Quality - 4.5/5.0 -
So it looks excellent
Customer Service - 3.5/5.0 -
Gods but slow.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
End product was great. Unfortunately it took numerous calls (some unanswered) and 53 days to complete the repairs
Customer Service - 2.5/5.0 -
Original case personnel no longer working my case so I was neglected for 3 weeks before someone started ordering repair parts
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
They did a great job but had to wait weeks for parts .
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
The results are perfect as usual. However, the repairs took much longer than I expected. I called 2 weeks after dropping off the car and they hadn’t even started the work. If I had known they were that far behind, I could have dropped off the car when they were ready. I didn’t like my rental car which made the wait worse. The delay also cost the insurance company more for the rental car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job well done
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Could not think of a better service and repair shop for our Lexus!!
Repair Quality - 5.0/5.0 -
Excellent communication and outstanding work. Very timely and took my concerns to heart. Would highly recommend!!!
Customer Service - 5.0/5.0 -
Outstanding
My Experience - 0.0/5.0 -
Granted, parts were difficult to get but my car was there from Oct 19 to today, Dec 8. The only communication I got, except one, was when I try to contact someone. Then it was an email or a call I made several times before a response.. COMMUNICATION is the answer even if you could’nt tell me when my car would be ready. But no communication just made me angry. I doubt that I would ever recommend you after this event even thought I have used you several times before
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The worst communication for a service provider I have ever had. On top of them having my car from Oct 19 to Dec 8 when I was informed I could pick it up it had not been cleaned and the inside was filthy as well as much tape residue on outside with 3 low pressure tires. When I took it back to be cleaned on 12/9 the trunk was still not cleaned. I doubt I will ever us Wayzata Auto again or recommend
Customer Service - 0.5/5.0 -
No communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Smooth and professional in every respect. Especially appreciated the good, regular communication on vehicle repair progress
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
Good quality work, looks good as new.
Customer Service - 3.5/5.0 -
Communication regarding the status on the repair was challenging. Didn't need to hear good news only, need to understand timing.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
Not sure if it was the insurance company, the collision center or both but it took 5 1/2 weeks to get my car back which had $1500 estimated damages. The work was done to my satisfaction on the repair side but I had to get involved in chasing status with both the collision center and the insurance company
My Experience - 5.0/5.0 -
I'm glad to get the vehicle back and was pleased to get routine progress updates from Tyler. Other than some confusion on pick-up day with the check-out procedure which required me to return to the store, it was a smooth process.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Lots of issues getting the car back, allegedly a significant battle between your shop and the insurance company that I got stuck in the middle of. I wasn’t impressed with being used as leverage and my car held hostage. I am a long time Lexus customer and Village too. Was hoping for something closer to the service they offer since you are an affiliate. I am also a prior customer of yours on a couple occasions. That said I won’t be back or refer anyone, sorry