West Herr Collision Center Rochester
In operation 76 years, 12 years at this location.
Collision repair center certified in BMW repairs, Certified Mercedes-Benz Collision Center, Certified Toyota Collision Center, Certified Ford F150 aluminum repairs, Nissan repairs, Hyundai repairs, Fiat-Chrysler repairs. I-CAR Gold certified facility, I-CAR Platinum certified technicians, Lifetime warranty offered.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
I really missed my vehicle. It looks brand new now. I wish my lease wasn’t up in March. Thanks for a job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m so glad to have my vehicle back and looking great!
Customer Service - 5.0/5.0 -
The personnel were extremely helpful and very considerate.
Likely to Recommend - 4.5/5.0 -
I would likely recommend
Repair Quality - 4.0/5.0 -
She looks beautiful.
Customer Service - 4.5/5.0 -
It took a lot longer because it was around the holidays, but they did a great job and my baby was looking like brand new when I picked her up.
Returned Clean
My Experience - 5.0/5.0 -
I picked up the car today, and it looks beautiful. I also appreciate the superb cleaning, inside and out. It took quite a while to get the car back, but I understand some of that was due to waiting for parts to be delivered.
Likely to Recommend - 5.0/5.0 -
With the caveat that it could take a while.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Zach was the best. Very timely and kept me up to date throughout the whole process. I would trust him working on any vehicle I own and would refer him to everyone I know if they need any collision working taken care of.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service personnel very pleasant and informative.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My sincerest compliments to manager John for his excellent customer service. I came to pick up my car and sign off on the paperwork. I had an appointment in a half hour on the other side of town so I had to get going quickly. I left my car in the lot without inspecting it during the daylight and ran off to my appointment to collect my car later on in the evening. When I returned to the dealership at approximately 7:00pm I immediately noticed the front hood lines did not match up to the front quarter panels. I mean they were grossly off. A blind person could see that they were that off. So I'm not sure how the car got past quality inspection to be delivered to the customer looking the way it looks. These are so bad I will need to bring the car back to have it corrected.
My Experience - 5.0/5.0 -
My car looks great. It was done quickly. Everyone was very helpful and friendly!
My Experience - 5.0/5.0 -
My car was returned cleaner than it ever has been! Beautiful job and the staff was very friendly always answering my questions and calls.
My Experience - 5.0/5.0 -
Zach Palvino was great. Truck looks great. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
West Herr provided an exceptional level of service to me and my vehicle. They worked collectively in meeting the service at hand. Thank you.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I think the team at the West Ridge Rd West Herr collision is amazing. Any questions I had were immediately addressed or explained to me, and John kept me updated throughout the time my vehicle was there. My Subaru looks beautiful again!
My Experience - 5.0/5.0 -
I appreciate the update from the team when asked and the attention to detail on the estimate. The tech did a great job with the bodywork and paint. The rim was subbed out and the only complaint is that the rim wasn't cut and buffed to match the texture of the other rims. I would like to extend a thank you to the entire team for a job well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0 -
Good news: my audio and operational presets were not lost. Bad news: there is a warning light that won’t off (“Snow on the roads”). Also, since the vehicle was snow covered, I have not been able to inspect the repairs or paint job yet.
Customer Service - 5.0/5.0 -
Loved the text updates on Monday, Wednesday, Fridays.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very nice to deal with and John was very helpful in the begining.
My Experience - 5.0/5.0 -
Courteous people, updates on repair status and good work.
Likely to Recommend - 5.0/5.0 -
I have already recommended the shop to a friend
Repair Quality - 5.0/5.0 -
The repair looks fantastic. Everyone was very helpful and pleasant to deal with and kept us informed as there was an additional part that had to be ordered (hidden damage which we were warned about). Great experience!
Customer Service - 5.0/5.0 -
See previous comments
Returned Clean
My Experience - 5.0/5.0 -
I have a Toyota siennaOnly issue is when I put up my third row. There’s was a PILE of glass underneath . I cleaned it up but it was a mess