West Herr Collision Center Williamsville
In operation 76 years, 18 years at this location.
Don't trust you your families' safety to just anyone. Come to West Herr Collision Centers. All of our personnel are trained to the highest standards in the Collision industry. We have 10 locations across Upstate New York. Hours of operation are Mon-Fri : 7:30am- 5:30pm, Sat : 8am-12pm, Sun : closed
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They kept us informed regarding the status of our repair.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
It seems that parts needed for the suspension were ordered late.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Inside of door was not properly fixrd
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Rumbling noise when I start car and does not seem to run as smoothly as before. I returned to collision shop and they said they checked the work they did and everything is tightened and in place.
Customer Service - 3.5/5.0 -
Fine, but not interested in finding out the noise problem
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
didn't always communicate well. Called tuesdays and thursdays to give update but update vague. Someone was supposed to call Friday after thanksgiving and didnt. Car was in there almost a month. When called a week before I got it back they said there was back up because of how many deer repairs came in. Said they would have it ready that Friday or Monday at the latest. Didn't hear until later Tuesday with the weekly update that it should be ready tomorrow (Wed). It was ready Wednesday and then gave me a short window to pick it up that day.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Incredible customer service
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Take almost 2 months for repair.
Customer Service - 2.5/5.0 -
Lack of communication on update of status.
My Experience - 5.0/5.0 -
Timely repair...all better! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They were very, very good at keeping us informed that is graciously appreciated. With different phone numbers and everything for my wife and myself they worked very hard to keep us both informed so thank you.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
There is a pretty big gap in space between the new bumper and the new hood, and the space slightly increases as you look more towards the driver side of the car. This is my only concern, other than that you guys did a great job, please feel free to give me a call about this concern, thank you!
Customer Service - 5.0/5.0 -
Customer service was great
Likely to Recommend - 2.5/5.0
Repair Quality - 1.0/5.0 -
Wrong part was installed, paint job was not executed correctly, and a requested repair was overlooked. Nice part was that the issues were acknowledged by the project manager and corrective measures will be made hopefully soon.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
everyone was so helpful and went above expections
Customer Service - 5.0/5.0 -
jill and brian and all the staff were just great
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
I would have given them a 10, but my car was parked in an unsecured lot on their premises, and the State Police found a couple of people inside the vehicle, with my cell phone in one of their pockets. Other items were also removed, which the police did not see. This was a very disturbing and disappointing experience, when I trusted West Herr with my car.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The staff were very professional and answered all my questions
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The cosmetic damage was repaired beautifully. can't tell it was ever wrecked. Encountered other problems however after the repairs that will be addressed hopefully in the service appointment.
Customer Service - 5.0/5.0 -
great staff