West Mesa Auto Craft

4.5 (358reviews)
84%
516 Whippoorwill Ln,  Concord,  NC  28025

In operation 39 years, 28 years at this location.

West Mesa Auto Craft is a family owed collision repair business that has been serving the community since 1987. Our goal is to provide the highest quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including email and text messing with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (358)

My Experience

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Hood doesn't open or close properly and the windshield has a residue that isn't coming off easily.

Customer Service

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Customer Service

Thank's

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My Experience

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Repair Quality

The GM went out of his way to take care of me. Car had a slow leak in the tire, he swapped it out immediately no problem.

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My Experience

Service was fast quick and very well done!Great job!

My Experience

Thank u guys for getting my truck done in one day very happy I'll wait for call when my bug shield it gets in !!

My Experience

Great job 👍 my car never looked good great work thank you

Likely to Recommend

Repair Quality

Awesome job 👍

Customer Service

Great service

My Experience

Charged for almost 11 hours of labor when my car was there for less than 7

My Experience

Bumper looks insane! Thank you

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I would recommend West Mesa to anyone who ask.

Repair Quality

Customer Service

The inspection portion was very good. the quote was given in a very timely manner.

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My Experience

Very fast service!

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Repair Quality

Customer Service

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Terrible work

Repair Quality

Low quality work. Was told “this is the best we can do” by a tech at the shop. my front bumper is still protruding out and nothing is flush. I do believe they charged for parts they did not order. My grill is still popping out. There were glue marks left on my lights. Extremely poor work and zero accountability

Customer Service

They didn’t care that my car was not fixed properly, was told this is what they could do, they took no accountability, the first time I brought it back which was only five minutes after picking it up the bumper was already flapping off, they shoved the bumper back under my lights scratching the lights. My hood was never fixed and Is still crooked

Likely to Recommend

Repair Quality

Great service and communication, will recommend anytime. Thank you

Customer Service