West Mesa Auto Craft

4.4 (358reviews)
84%
516 Whippoorwill Ln,  Concord,  NC  28025

In operation 39 years, 28 years at this location.

West Mesa Auto Craft is a family owed collision repair business that has been serving the community since 1987. Our goal is to provide the highest quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including email and text messing with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (358)

Likely to Recommend

Repair Quality

Overall work was good. However, getting ahold of someone at the shop was frustrating especially since I work 730-5pm (Mon-Fri). Every time I called to get an update it gave a disconnection tone. The last week of my vehicle being in the shop is when I was finally notified by a worker. When I got the vehicle back there was over spray on all the windows of the passenger side, a fuse for my speaker in the trunk was missing, the front driver speaker in the door was blown out, as if the technician was jamming out while fixing my car & the passenger side tail light was cracked at the top.

Customer Service

I could not reach the number for the shop it gave on the site or card

My Experience

Excellent service. Friendly and helpful. Will use again and recommend to friends and family

Likely to Recommend

Repair Quality

Customer Service

My Experience

Car looks great and thank you for the car wash

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Repair Quality

Customer Service

My Experience

Timely and job well done. Thank you!

Likely to Recommend

Repair Quality

Thank you for your promptness

Customer Service

Thank you for your promptness

Likely to Recommend

love the work that you guys provide

Repair Quality

Thank you I appreciate the work that was done to my car

Customer Service

Customer service there people are real nice

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Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Real happy with the work.

Customer Service

Very friendly

Likely to Recommend

I will recommend it

Repair Quality

Customer Service

Good job

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

I am very happy with the work you guys did in my car. Thank you for keeping me updated and having my car finished in a timely manner.

Likely to Recommend

Repair Quality

Work was very well done.

Customer Service

Likely to Recommend

Repair Quality

They did a good job on the body repair but left my driver side mirror loose.

Customer Service

Always notified me of the status of the vehicle

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

very satisfied , thank you so much for the repair

Likely to Recommend

yes, other than I'm in calif

Repair Quality

thank all of the folks that worked on our vehicle, just made it home in Northern California, vehicle repair looks great great and vehicle runs like bran new, thank you again

Customer Service

we are very pleased with the repair work, thank you all, wish you all happy Thanksgiving

My Experience

Two days. In two days you had my car back to its perfect condition prior to when someone rear ended me and took off. Beyond impressed.

Likely to Recommend

Repair Quality

Phenomenal work!

Customer Service

My Experience

Good experience, quality workmanship.

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Repair Quality

Customer Service

My Experience

Stephen and Joe were courteous, polite and extremely maticulous throughout the entire process, including the estimate of all repairs. Joe was reliable in keeping his word to update me on all progress via an email every day. Stephen personally showed us the final repairs, which were all completed ahead of time, and he followed through by sending an itemized list of completed work to the insurance company. I confidently recommend West Mesa Auto Craft to anyone who needs auto body repairs.

Likely to Recommend

Great finishing and paint job. The vehicle looks new.

Repair Quality

Customer Service