West Mesa Auto Craft

4.4 (358reviews)
84%
516 Whippoorwill Ln,  Concord,  NC  28025

In operation 39 years, 28 years at this location.

West Mesa Auto Craft is a family owed collision repair business that has been serving the community since 1987. Our goal is to provide the highest quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including email and text messing with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (358)

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

They did an outstanding job of rebuilding my van. It looks great.

My Experience

Professional and friendly! The entire team was great! I was given a quick inspection and quote. The work was completed earlier than expected and they returned my car washed even!

My Experience

The tailgate isn't line up correctly and they that was the best the could do

Likely to Recommend

Repair Quality

Tailgate does not line up and now there are gouges in hinge from trying to pound hinge to line up the tailgate and they said "that is just as good as they can do it". I trusted you with my vehicle and I am severely disappointed. Unacceptable.

Customer Service

they said "that is just as good as they can do it" for the tailgate. I trusted you with my vehicle and I am severely disappointed. Unacceptable.

Likely to Recommend

I would highly recommend West Mesa Auto Craft to friends and colleagues. They are great.

Repair Quality

The employees at West Mesa Auto Craft were extremely professional and the quality of body and paint work they performed on my vehicle was excellent.

Customer Service

West Mesa Auto Craft was great at communicating what to expect in regards to the completion of the repairs to my vehicle.

My Experience

Very satisfied with the experience I had with mesa autocraft, from start to finish, there was a very professional and courteous approach to our relationship.The car repair was immaculate.

Likely to Recommend

Repair Quality

Professional professional courteous kept me informed and the workmanship was impeccable.Match the colors efact very satisfied. The personnel was easy to talk to

Customer Service

My Experience

Very timely repair. For the most part excellent job

Likely to Recommend

Repair Quality

Customer Service

My Experience

My experience with West Mesa Auto Craft was great. I like that I knew what to expect and that I was kept up to date on where they were in the repairs. I was given a date that was expected in the completion and that was the date I picked it up. I highly recommend West Mesa Auto Craft.

Likely to Recommend

Repair Quality

WMAC kept me informed on my repairs and I liked that. All repairs were done on time as they quoted me. I am very pleased with everything about West Mesa Auto Craft. I highly recommend them.

Customer Service

Always friendly and helpful

My Experience

Work was completed ahead of the time, great workmanship, had no issue or question upon getting my cat back.

Likely to Recommend

Repair Quality

Done early, perfect repair

Customer Service

My Experience

Shortly after receiving an estimated repair time of 9 days, I received a call that the repair was completed by the third day! The repair was completed ahead of schedule and the work was excellent!

Likely to Recommend

I certainly would recommend them. They meet insurance standards and are efficient and professional.

Repair Quality

I was totally satisfied. The damaged door was perfectly repaired. I couldn’t see any evidence that the door had been previously damaged.

Customer Service

They kept us informed and were always courteous, helpful and answered all our questions.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Everything seems to be great and it was finished even earlier than we expected

Customer Service

My Experience

Likely to Recommend

Repair Quality

Friendly and professional. Car repair done within 5 days ( including ordering new parts, paint and repair).

Customer Service

My Experience

Did a good job

My Experience

We loved the whole experience . The drop off and pick up went smoothly. I was shocked at the little time it took for the repair. I was estimating 1 month and it was just a week.

My Experience

I just picked up the car today so I haven't been able to really shake it down but so far we are very pleased! We even got it back a few days early!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everything was good except the inside ceiling and some of the lower interior was very very dirty. Definitely more than it was when we left it. Lots of dark fingerprints.

My Experience

My name is sutero not satero the repair was done with good work manship. Thanks again