West Mesa Auto Craft

4.4 (358reviews)
84%
516 Whippoorwill Ln,  Concord,  NC  28025

In operation 39 years, 28 years at this location.

West Mesa Auto Craft is a family owed collision repair business that has been serving the community since 1987. Our goal is to provide the highest quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including email and text messing with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (358)

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Repair Quality

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Returned Clean

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Great job

Repair Quality

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All over great job.

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Horrible

Customer Service

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Repair Quality

The vehicle came back looking great like a new vehicle.

Customer Service

Staff was very informative and all questions were answered.

My Experience

Exceljent

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Customer Service

My Experience

SHAWN was terrific....honest and straightforward ,and most of all ,very knowledgeable. I give the results a 10-10. Job well done !

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I wouldn't hesitate returning for any future work nor would I hesitate recommending them.

Repair Quality

We are completely satisfied with the work performed by West Mesa Auto Craft

Customer Service

Service was polite and professional. Came in after a minor accident claim. Maria at the desk and Steve who provided estimate and began the process were very efficient. All information was there and readily explained to me.

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I don't know anyone in this town.

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Repair Quality

I have to take it back so they can get a little bit of overspray off

Customer Service

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Good job!

Repair Quality

Nice job - reasonable time period 👍

Customer Service

Nice folks

My Experience

Thank you

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But the workers should leave the radio and seats alone when working on my car. I had to adjust everything back to where it was

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Second time I have come here. Great service and high quality work!!

Customer Service

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Quality of work was very good but customer courtesy and communication very poor.

Repair Quality

Repair quality was very good, actually. My complaint had to do with customer communication.

Customer Service

Did not give daily updates as requested. Why offer to do so if you don’t follow up? I had to call often just to know what was going on.