West Mesa Auto Craft
In operation 39 years, 28 years at this location.
West Mesa Auto Craft is a family owed collision repair business that has been serving the community since 1987. Our goal is to provide the highest quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including email and text messing with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
None
Repair Quality - 5.0/5.0 -
None
Customer Service - 5.0/5.0 -
None
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The process was very easy. They set my expectations and things went to plan.
Customer Service - 5.0/5.0 -
Everyone was very nice.
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 2.5/5.0 -
Whether I recommend This body shop to friends and family will be Taken into consideration on how well they rectify my complaints. Some of the reviews are being held true.
Repair Quality - 3.0/5.0 -
Fit on body parts are off. Very noticeable, should not leave shop in that condition.
Customer Service - 3.5/5.0 -
When I made an inquiry about the work done, I was filled with there is not much we can do it comes from the factory like that. Just excuses, no responsibility.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already have made a recommendation to a co worker.
Repair Quality - 5.0/5.0 -
I was really shocked that the insurance did not total my truck, I am glad that they did not do that. Thanks again for the good work.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Truck was left dirty in the inside
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I'll never take my card elsewhere.
Repair Quality - 5.0/5.0 -
Great professional group. Very knowledgeable and friendly.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Just took sooo long to get it started.
Repair Quality - 5.0/5.0 -
Car looks good. Glad to have it back
Customer Service - 5.0/5.0 -
Really liked the message updates. Never had to call and ask about the progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The exterior body was what needed to be worked on and they did a great job. Unfortunately, I noticed my vehicle had over 5,000 added milage during the time it was supposed to getting worked on. And the cover to my outlet was broken off, along with the driver side seat cover being undone. There wasn't a reason for anyone to be inside the vehicle unless you obviously need to move it where it was needed but 5,000 added miles is excessive being that the truck was only in there for a month and 2 weeks.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
They finished the job when expected.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
It took over 3 months to get into get the repairs done. They quoted me 10 days but they were done in 4 (If it took 10+ days I would have given a lower rating) The bumper replacement doesn't match up 100% with the rest of the car. And the color is slightly off. I understand that matching a brand new part to a 8 year old car can be difficult and it's only upclose inspection you can see it.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Thanks
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Keith was helpful in keeping us updated with the status of our repair
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Took way too long. The part should have been order when i scheduled with them instead it took a whole month! I waited total 4 months to get my car fix