Wheeler Motors Collision Center

4.7 (305reviews)
94%
11401 N. Straits Hwy.,  Cheboygan,  MI  49721

In operation 59 years.

Wheeler Collision Center is a family owned franchised Chevrolet dealership in business for over 30 years. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with the vehicle owner.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (305)

Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for its outstanding service quality, timely communication, and attention to detail. Many highlight the professionalism and friendliness of the team, with frequent mentions of proactive text and email updates throughout the repair process. The quality of repairs receives strong commendation, with customers noting vehicles returned looking brand new or better than before. A popular highlight is the complimentary vehicle detailing upon return. While most timeliness feedback is positive - including vehicles ready ahead of schedule - a few customers noted longer-than-expected wait times or minor delays, though these were generally communicated in advance. Isolated concerns from customers include occasional organizational issues, a used part replacement, and one instance of a repair taking significantly longer than quoted. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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"... amazing. Everyone is kind, courteous and helpful and the communication is great." Read more
"I always appreciate the service at Wheelers. They always go above my expectations each time one of my vehicles is repaired. As always thank you ..." Read more
"Excellent repair work. Great staff that kept me informed throughout the entire process"
"... that we have received at Wheeler has been amazing. Everyone is kind, courteous and helpful and the communication is great." Read more
"I received emails at every step"
"Texts almost every day updating me"
"They did the work swiftly and always kept me updated on the repairs."
"... overall experience was frustrating. From the beginning, there were multiple communication and organizational issues, including confusion during my estimate, errors with ..." Read more

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My Experience

I always appreciate the service at Wheelers. They always go above my expectations each time one of my vehicles is repaired. As always thank you for being a 5-Star collision department.

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While I’m very happy with the quality of the exterior repair and paint match, the overall experience was frustrating. From the beginning, there were multiple communication and organizational issues, including confusion during my estimate, errors with my rental reservation, and even receiving updates referring to my vehicle as the wrong make and model. Individually these may seem minor, but together they made it difficult to feel confident throughout the repair process. My biggest disappointment came at pickup. I specifically requested that the interior not be detailed, as I understand that the exterior needs to be done after painting, but it was done anyway. The detailing left greasy residue and handprints on my leather, dashboard, trim, and other interior surfaces, leaving my vehicle in almost worse condition inside than when I dropped it off. The body work itself deserves recognition—it looks excellent, and the paint blending was done very well. I just wish the customer service, communication, and attention to customer requests had matched the quality of the repair.

Customer Service

Returned Clean

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I have recommended wheelers to several people as a result of the quality work that has been completed on my vehicle.

Repair Quality

I’ve had my car repaired twice and you guys have done a great job every time.

Customer Service

The customer service that we have received at Wheeler has been amazing. Everyone is kind, courteous and helpful and the communication is great.

Returned Clean

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Far cleaner than they received it

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Everyone is super friendly

Returned Clean

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Great job. Timely

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Repair as requested

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Kept us informed

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Great experience

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Great job

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Very attentive

Returned Clean

My Experience

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Parts came off after the repair

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Sarah is awesome

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Sara was amazing

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They were so prompt getting my car in that morning for. I had to work at 9am and they had my car in and my rental ready so I was able to make it To Work in time

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Returned Clean

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Returned Clean

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Returned Clean

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