Willowbrook Ford Inc.
In operation 41 years.
Full service body shop that works on all makes and models of vehicles.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 2.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 1.5/5.0 -
First time in the repair shop. Previous customer, and have purchased and serviced my vehicles there. Very disappointed with the service and repair done.
Repair Quality - 2.5/5.0 -
I found both Chris and Mark in the body shop not the friendliest or easiest to deal with. My daughter was in an accident with our car. I was promised a “new door”. It was not returned when promised, then I was blamed for that by Chris in a phone message. Received repaired car with damaged rocker panel reattached and a tar like substance all over my dashboard!
Customer Service - 2.5/5.0 -
Chris and Mark were not the friendliest people to deal with. Chris blamed me for repair parts ordering timing and the car not being ready on time, based on when we dropped off the car. Mark was supposed to call me after I picked up my vehicle with the damaged rocker panel reattached to it. He didn’t call me and I had to call him. He never apologized for what happened.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Didn't complete the job
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I always do
Repair Quality - 5.0/5.0 -
Mark made me feel like he was going to take care of my car and he did a great job on it
Customer Service - 5.0/5.0 -
Everyone I spoke with was great 👍
Returned Clean
Likely to Recommend - 5.0/5.0 -
I already have.
Repair Quality - 5.0/5.0 -
So amazing! Great service and kind staff. Especially Chris-so appreciated his support and wisdom.
Customer Service - 5.0/5.0 -
Excellent-they even cleaned my car (including interior windows) . Felt like zi pick up a new car!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team was wonderful with my car issue, very detailed and communicate well.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I already have done so!
Repair Quality - 5.0/5.0 -
I am very pleased with the quality of work performed. Especially matching exactly on a 22yr old vehicle
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
With me bringing in both of my vehicles I was very, very satisfied with the work that they done I can’t. I can’t appraise them anymore, but they are very good with what they know they I was very, very happy. I keep saying that all the time very, very happy, but I was.
Customer Service - 5.0/5.0 -
I was very happy with the way they explained things to me of what the work was going to be done how they were gonna do it, and I was very pleased with that
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and Mark explains everything to you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 2.0/5.0 -
Our car was brought in after an accident. The front grill had to be replaced on our 2022 Kia Telluride. Our original grill had the midnight package. They replaced with a different grill.
Customer Service - 5.0/5.0 -
With the exception of putting on the wrong grill, the customer service was excellent.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very transparent and patient. final work was excellent