Wolf Motors DBA Chapman Ford of Lancaster
In operation 51 years, 10 years at this location.
Chapman Ford Collision Center has been repairing vehicles for over 40 years in the Lancaster Area. We have a team of certified professionals committed to delivering superior quality and service to all our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advance technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in Lancaster and York.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good work and service.
Customer Service - 5.0/5.0 -
Very pleasant and helpful!
Returned Clean
Likely to Recommend - 3.5/5.0 -
We had a balance to pay which we wanted to pay with a credit card and they would not take that without a 3% fee on it. This would have resulted in an additional $100. It's hard to believe that a dealership of this size would not have that 3% figured into business expenses. So we had to take a check over to them before we were able to pick up the car. This calls us to have to make two trips for the car. One to make the payment and one to go get it because my husband and I were not available at the same time to make the payment and take the car at the same time.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
Repairs were delayed and there was no communication about why or when it would be finished. I had to call a few times with no response to my voicemail
Returned Clean
My Experience - 5.0/5.0 -
My car was repaired satisfactorily and cleaned as good as new
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good work!
Customer Service - 5.0/5.0 -
Very nice and knowledgeable
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Car was fixed well but after they had my car for over 2 weeks when told a week I get the car back and then the car has all different issues in places it had no issues before which was a bit nuts to me and of course the place that fixed the car denied touching anything and then my travelers claimer lady Margie hardly did any work I had to do her work constantly calling her and then ask if she spoke to the other person in the accident her response was always no and then speaking to the other person in my car which she didnt as well and they were the one driving made no sense to me and I was constantly around the driver so I am a bit disappointed in her service and the company which fixed my car the didn’t stay in communication to let me know if the car would Be there longer never updated there link so I would have to call to find out each time after original time car was supposed to be returned
Customer Service - 2.5/5.0 -
Lack of communication and car came back with more issues
Likely to Recommend - 5.0/5.0 -
I definitely would recommend you to my friends.
Repair Quality - 5.0/5.0 -
My car looked like a brand new car when I picked up. WOW… I was impressed. Also, the people were so helpful and pleasant. I had a very good experience. Thank you!!
Customer Service - 5.0/5.0 -
Everyone was very nice and helpful!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My wife is very happy with the results!! She was also impressed with the fact that the car was detailed and cleaned.
Customer Service - 5.0/5.0 -
Always kept us informed on the status.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
9- a little disappointed it took a week when told originally 2-3 days.
Customer Service - 4.5/5.0 -
See earlier answer.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Thank you
Repair Quality - 5.0/5.0 -
Excellent Workmanship, Courteous, Efficient, We were very satisfied and pleased with our experience with Chapman collision center!
Customer Service - 5.0/5.0 -
Thanks for a job well done🙂
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job. Done on time..
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
No hesitation in recommending!
Repair Quality - 5.0/5.0 -
Leslie was communicative and on top of everything. Gave me confidence.
Customer Service - 5.0/5.0 -
Leslie was very professional and dependable.