Xcel Collision Center

4.9 (2,300reviews)
100%
1320 Oakland Rd.,  San Jose,  CA  95112

In operation 13 years.

Xcel Collision is OEM Certified by Tesla, Subaru, Acura, Honda, Infiniti, Nissan, Hyundai, & KIA. Please visit xcelcollision.com or Yelp to learn more about us!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
Hyundai
I-Car
Infiniti
Kia
Nissan
Subaru
Tesla

Reviews (2,300)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles were returned looking brand new or even better than before. The team is widely recognized for its professionalism, friendliness, and attentiveness. Communication stands out as a major strength, with customers appreciating frequent text updates, photo progress reports, and prompt responses throughout the repair process. Timeliness is another highlight, as repairs were frequently completed ahead of schedule. A few customers noted minor areas for improvement, such as occasional delays due to parts availability, minor cleanliness concerns upon vehicle return, and isolated instances where communication could have been slightly more consistent. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop.
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"... just met but significantly exceeded. In this case, my car actually looked better than it did when it was delivered brand new from Tesla." Read more
"... professional, friendly, and knowledgeable. Most importantly, my repair came out great. Zero complaints. Customer service is top notch. The car went in dirty and came out looking like it ..." Read more
"Im extremely happy with the repair. The workmanship is excellent and the car looks like new. They took good care of everything and cleaned up ..." Read more
"Completely satisfied. They did the best job. The car looks beautiful."
"... the promised time without delay or complication. The paint matched perfectly, and the result looks as good as new." Read more
"... it in on a Monday I could get it back on Friday. I dropped it off on Tuesday and got it back on Thursday. Amazing! I am sending all of my friends there." Read more
"... shop. They were extremely respectful and courteous. They finished a day earlier than expected. The work was outstanding. A special shout out to ..." Read more
"They were much earlier than expected!"
"The repairs were completed earlier than scheduled."
"Excellent communications and frequent updates with proof."
"... well informed throughout the entire repair process. The staff communicated clearly, answered my questions patiently, and updated me in a timely manner. I felt very comfortable ..." Read more
"I appriciated getting daily text updates along with photos on the repair progress"
"Great communication. They answer my phone or text in no time, even send me the photos of the repair progress."
"I can't speak to their prices, but their quality of work and communication were excellent!"

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Excellent customer service

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Excellent

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Dai is the man!

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I’ll tell anyone and everyone to go visit my homegirl emily

Repair Quality

Emily is so sweet. I’ve been a loyal, regular customer for years ! She always makes my car look beautiful. She has excellent communication with the progress on my car and updated me frequently. She has a really solid working relationship with many auto insurance companies so they help her out and get estimates done promptly. I refer everyone to Xcel. I want to hang out with emily Nguyen and take her out for drinks

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Everyone is nice there and even when I turned in my rental, they called the rental place on my behalf and told them to come pick up the rental vehicle. They literally didn’t have me do any work.

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My Experience

Nice work!

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Amazing and quick work, great communication

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I had a great experience at XCel Collision Center. Linda is an amazing specialist - she made the entire process smooth, easy, and clear. Communication was fast and efficient, and I always felt well-informed throughout the process. I really appreciate the excellent service. Thank you!

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They did a good job.

My Experience

Great communication, friendly staff. Jose was great with updates and easy to get a hold of if I had any questions. Not only did they fix the car, they completely cleaned it and detailed the inside which was a nice surprise. Thank you, Xcel Team!

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They are so nice and professional here. I was very informed and any questions asked, I was was responded to timely.

Repair Quality

Great work, great communication, amazing team!

Customer Service

Jose was very pleasant and it was easy to get in touch with him. He answered all my questions and updated me in the progress of my vehicle in a timely manner.

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Excellent service

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Jose and XCel Collision Repair did an excellent job getting my car fixed so it could be safe back on the road for me. They did a great job keeping me in the loop with updates about the car and how things were coming along and explaining the whole process of what needed to be done. Great people and great service. Thank you.

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Very goods 10

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Dai provided outstanding customer service. He keeping us promptly updated with photos and timeline changes during the repair. The bumper repair was immaculate, and they cleaned the interior so spotlessly it looked like a brand-new car.

Customer Service

My Experience

This is my 2nd collision repair service at Xcel. I went back this time because of the fine service and repair I received last time, and I was not disappointed. Jose Castillo explained everything to me and kept me informed of progress. I was especially pleased that repairs were completed several days before the initial completion date. I send thanks to all the staff who worked on my car.

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