1st Choice Collision - Conroe
In operation 35 years, 4 years at this location.
1st Choice Collision has been proudly serving the Houston and the surrounding communities since 1991. 1st Choice Collision is a division of Car Crafters Collision LLC. Founded in 1982, our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was very happy with the repairs on my 2020 telluride.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ashlynne went above and beyond to make the experience a pleasant one.
Customer Service - 5.0/5.0 -
Ashlynne went above and beyond to make the experience a pleasant one.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great work and service
Repair Quality - 5.0/5.0 -
Fast attention to detail and staff is very friendly
Customer Service - 5.0/5.0 -
Very nice people and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The group at First Choice Collision in Conroe is top notch- excellent and timely service
Customer Service - 5.0/5.0 -
Excellent customer service
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
Five weeks for repair seems excessive.
Customer Service - 4.0/5.0 -
Not much contact especially of late.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Was not an easy process between 1st choice and silver rock. Really need to work on communication.
Repair Quality - 4.0/5.0 -
Not perfect but good enough.
Customer Service - 1.5/5.0 -
Really struggled with communication. From getting the initial the quote. I showed up for my appointment and the person that was supposed to do my quote was not there waited around for an hour before the shop manager finally decided to help. I was supposed to be emailed the quote and never received. Then never heard if the quote was approved by the insurance company. Required follow up from me to find out when to bring my truck and where we stood. Dropped my truck off with no knowledge of when I would get it back no ETA provided until I called a couple of days later. Overall the communication is painful but when you do talk to the employees they are very kind.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
At pickup time, we waited over an hour.
Returned Clean
Likely to Recommend - 5.0/5.0 -
my mom referred me after they repaired her car
Repair Quality - 5.0/5.0 -
very professional. car was ready on time as promised
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
First Choice did an excellent job fixing my car I was extremely satisfied with their expertise and professionalism. I would recommend them to anyone in need of car repairs as First Choice is awesome!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
After my accident, I received a quote from Dan at First Choice Collision Conroe. Impressed by positive Google reviews, I chose First Choice for repairs. Due to their backlog, Dan suggested the Houston location. Agreeing, Dan sent my 2022 Kia Forte GT to Houston. 5 weeks later, despite trips to the Conroe Store, repairs remained subpar, necessitating three returns to Houston. Throughout, the Houston manager didn't contact me, while Dan from Conroe served as my link and quality control for Houston. He inspected, arranged returns, and updated me. While I appreciated Dan, Houston's lack of involvement was concerning. After some back and forth, Dan resolved minor issues, yet condensation formed in the reverse/blinker lens. Returning to Conroe, I met Ashlyn, who documented the issue. Despite forwarding it to Houston, three weeks passed without response. As Dan was absent, Ashlyn became my main contact. Frustrated, I contacted Conroe and learned the Houston manager would call. Eventually, he explained the delay and assured prompt action. After being assured that the repairs would be taken care of, I tried to wet sand a scratch on my rear passenger door. Regrettably, I ended up burning through the clear coat, resulting in a highly noticeable blemish on my car's surface. Distressed, I turned to Ashlyn at Conroe, explaining the incident and requesting a quote. Recognizing my frustration, Ashlyn connected with Cody, her regional manager. Cody assured future work in Conroe and streamlined repairs. Just as Ashlyn prepared a quote, Cody intervened, lowering it further. True to his word, Cody confirmed the part's arrival and scheduled repairs. Within a week, I dropped off my car at Conroe, Ashlyn informed me it was ready in three days. While the reverse/blinker lens was fixed, door repairs were unsatisfactory. Ashlyn arranged a replacement vehicle and committed to reworking the door. Ashlyn's dedication was evident when she expressed dissatisfaction with attempts to fix the door. She committed to repainting for better results. Soon, Ashlyn's call signaled the car's readiness. She was content with the work, and inspection confirmed commendable repairs. As I was handed my keys, Ashlyn posed a question that underlined their commitment to improvement: would I ever consider using or recommending First Choice again? She hinted at a possible satisfaction survey. The journey had indeed been arduous, testing my patience and draining my energy. However, the repairs eventually lived up to First Choice's guarantee, and more importantly, to my satisfaction. The mark of a true business lies in its ability to rectify mistakes and ensure customer contentment. Ashlyn, with her unwavering smile and relentless dedication to ensuring absolute satisfaction, transformed my entire experience. She managed to convert an exceptionally discontented customer into a customer for life. Despite the frustrations, the repairs came through, and it's Ashlyn's commitment that has left a lasting impression. Kudos to her and the Conroe team for turning the tides and making things right in the end.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dan was a pleasure to work with, this was my second time using this facility for repairs and everyone in the office is professional and treats you with the utmost respect. They kept me informed of the status of my repair. Top notch.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service, outstanding communication followup by Ashlyn. I only take my cars ther!
Likely to Recommend - 5.0/5.0 -
It’s the only place I ever recommend
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ashlyn was in constant communication with the work progress. 1st class customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ashlynn gave first class customer service and communication for my repairs.
Customer Service - 5.0/5.0 -
Ashlynn gave first class customer service and communication for my repairs.
Returned Clean
Likely to Recommend - 1.0/5.0 -
I would recommend them for doing a great job, they just need to work on their customer service skills.
Repair Quality - 5.0/5.0 -
They do great work
Customer Service - 0.5/5.0 -
Before they repaired my car it would warn you if someone was behind it, after they repaired the car it would no longer warn you. They said the car did not do that, the dealership said it would not do it. It worked before they painted it. I don’t appreciate being called a liar. I know what my car would do.