A-1 Custom Auto Body

5.0 (3,462reviews)
99%
2244 Pawtucket Ave,  East Providence,  RI  02914
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In operation 33 years.

We are a Class A Certified Collision Repair Center for Subaru, Toyota, Lexus, Nissan, Infiniti, Honda, Acura, KIA, Hyundai, Genesis, General Motors, and Ford aluminum collision repair. The climb to the top of the collision repair industry on the East Bay has been guided by a commitment to excellence in repair and refinish work, resulting in a safe and responsible outcome for every vehicle. -Certified Comprehensive Collision Repair -In-house Calibration and Glass Repair -Certified Aluminum Repair -Certified Platinum I-CAR Technicians -Environmentally friendly materials -Streamlined, technology-driven processes -All makes and models welcome -Coordinator With National and Local Insurance Companies Our current facility is over 18,000 square feet and is Class A Certified for collision repair in the State of Rhode Island; we are also licensed and insured in Massachusetts. Our entire staff is dedicated to positive collaboration, and sharing a customer-focused mindset.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM Basic
GM Electric Vehicles
Honda
Hyundai
I-Car
Jeep
Kia
Lexus Authorized
Ram
Subaru
Call
Email

Reviews (3,462)

Customers say
Overall Customer Satisfaction
Customers consistently praise A1 Custom Auto Body for outstanding service quality, seamless communication, and timely repairs. The front office staff receive high marks for being professional, friendly, and proactive in guiding customers through the repair and insurance process. Repairs are frequently described as exceeding expectations, with vehicles returned looking brand new or better than before the damage. Many customers highlight the thoughtful detailing of vehicles inside and out as a welcome bonus. Text message updates throughout the repair process are widely appreciated, keeping customers informed at every stage without the need for follow-up calls. Customers note that vehicles are often completed ahead of schedule. A small number of customers mentioned a desire for more frequent updates or noted minor delays, reflecting areas where communication and timeliness could be further refined. Overall, the overwhelming sentiment is one of trust, satisfaction, and strong likelihood to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... first, did an excellent job. Actually, with this job, went beyond what was expected. Fixed some blemishes I didnt expect them to fix." Read more
"My car repair was finished impeccably and the communication from the shop was honestly the best I have received ..." Read more
"... auto bodywork that I need. A1 custom autobody is absolutely second to none in terms of quality of work and customer Service." Read more
"... helpful and friendly. Great customer service and outstanding body work. My car looks even better than it did when it was brand new! Thank you!!" Read more
"From beginning to end it was seamless. They set the standard in professionalism and I will not go anywhere else."
"It was ready very quickly and even a couple of days ahead of when they thought it might be."
"It was early! That is unheard of but they delivered a week early!!"
"We had a road trip planned and the team was able to complete all work and returned the vehicle in time."
"Somehow got it ready a day after the original estimated day AFTER the blizzard of the century. Once more Id put an ..." Read more
"A couple of days later than I expected due to insurance"
"This part I actually complimented over the phone. No other shops have automated texts to let you know every step of the way. I felt fully in the loop, and I ..." Read more
"My car repair was finished impeccably and the communication from the shop was honestly the best I have received with any business. Truly. They are professional, ..." Read more
"... service did a great job addressing my concerns and kept me informed of my vehicles progress from start To finish." Read more
"One of the things I liked was, they were in constant communication with me. I had absolutely no surprises. Everything went as predicted."
"Professional staff and high quality service. Excellent communication during the process. I appreciate honest information. Many body shops keep you in the ..." Read more

My Experience

Absolutely perfect, I wanted my vehicle repaired back to like new condition. I brought the vehicle to A1/Custom auto body and that is exactly what I got along with everyone being professional and pleasant to communicate with.

Likely to Recommend

Repair Quality

Great job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication, customer service, and attention to detail

Likely to Recommend

Repair Quality

Ed went out of his way to make sure my vehicle was 100%

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service from start to finish. And the work done to my vehicle was top notch. Beyond satisfied with the work. Highly recommend to anyone needing bodywork.

My Experience

Excellent service.

My Experience

Absolutely a 10 star experience! From start to finish A1 Custom Auto Body was amazing! They took a very stressful situation and took the stress away! From setting up a rental, to regular updates on repairs to the finish line...I would NEVER choose anyone else! Fantastic job to all! Thank you!

Likely to Recommend

Repair Quality

A-1 is a perfect name for this operation! From start to finish the staff here made me feel like I mattered! Great job to all involved with getting my truck back to looking brand new again! Thank you!

Customer Service

Exceptional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

100% satisfied

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Kristen is the best as is everyone at A-1. Repair work was excellent.

My Experience

The car looks better than new. Staff is extremely helpful and kept me fully informed throughout the process.

My Experience

A-1 Custom Autobody fits it's name and has so for years. From Kristy and the front office team to Dennis and the technicians, a very through and precise job well done. We Thank you all.

My Experience

Attention to detail. Love the Staff!

Likely to Recommend

Highly recommend

Repair Quality

Great Staff. Love them all!!

Customer Service

Very attentive and constantly keep you updated.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was so friendly and helpful, which made the experience so wonderful. The car came out beautiful. All around one of the best experiences with any company I have had!

Likely to Recommend

Repair Quality

entire process was stress free !

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing customer service and body work.

My Experience

I came to A-1 based on the excellent Google Reviews. Overall, I am very satisfied with the experience and would recommend to others. While the process took slightly longer than I expected, I know there was A LOT of work that had to be done and I know they worked very diligently and thoroughly, which is greatly appreciated. I would rather it take time than be rushed so THANK YOU. The detailing on the inside and outside of the car was especially appreciated. All of the employees answered my questions and treated me kindly. I would come back here if needed. Thank you again for everything, the van looks incredible!

My Experience

My car was serviced perfectly! A1 Custom handled my insurance claims, my own personal constraints in dropping off my car and their performance of fixing my car was great. Tara was in touch with me, she arranged everything. I would endorse this business to anyone

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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