A-1 Custom Auto Body

4.9 (3,442reviews)
99%
2244 Pawtucket Ave,  East Providence,  RI  02914

In operation 33 years.

We are a Class A Certified Collision Repair Center for Subaru, Toyota, Lexus, Nissan, Infiniti, Honda, Acura, KIA, Hyundai, Genesis, General Motors, and Ford aluminum collision repair. The climb to the top of the collision repair industry on the East Bay has been guided by a commitment to excellence in repair and refinish work, resulting in a safe and responsible outcome for every vehicle. -Certified Comprehensive Collision Repair -In-house Calibration and Glass Repair -Certified Aluminum Repair -Certified Platinum I-CAR Technicians -Environmentally friendly materials -Streamlined, technology-driven processes -All makes and models welcome -Coordinator With National and Local Insurance Companies Our current facility is over 18,000 square feet and is Class A Certified for collision repair in the State of Rhode Island; we are also licensed and insured in Massachusetts. Our entire staff is dedicated to positive collaboration, and sharing a customer-focused mindset.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM
GM Electric Vehicles
Honda
Hyundai
I-Car
Jeep
Kia
Lexus Authorized
Ram
Subaru

Reviews (3,442)

Customers say
Overall Customer Satisfaction
Customers consistently praise A1 Custom Auto Body for exceptional service quality, outstanding repairs, and excellent communication. The front office staff receives high marks for being professional, friendly, and proactive in managing claims and rental arrangements. Repairs are frequently described as flawless, with vehicles returned looking brand new, often with complimentary interior and exterior detailing that delights customers. Text-based update systems are widely appreciated for keeping customers informed at every stage. Many customers note repairs were completed ahead of schedule. A small number of customers, based on their own comments, mentioned occasional delays tied to insurance or parts, and a few noted minor concerns such as chemical odors inside the vehicle after cleaning or small items displaced during detailing. Overall, the vast majority of customers express complete satisfaction and enthusiastically recommend A1 Custom Auto Body to friends and family.
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"... run into recently, excellent customer service, and the car looked like it just came out of the showroom" Read more
"... A-One! Responsive, professional, really friendly. Work is done when it said it would be, and the car looks amazing. Lots of extra little touches. Thanks to the whole ..." Read more
"... auto bodywork that I need. A1 custom autobody is absolutely second to none in terms of quality of work and customer Service." Read more
"The team at A1 are the utmost professionals, expertly repairing my car and keeping me informed every step of the way. My vehicle was returned to me completely ..." Read more
"It was early! That is unheard of but they delivered a week early!!"
"Awesome work as usual!"
"Delivered on a deadline. Came in under budget. Car looks & smells great. Kept all promises!"
"A couple of days later than I expected due to insurance"
"It was a week and half late but that is ok"
"This part I actually complimented over the phone. No other shops have automated texts to let you know every step of the way. I felt fully in the loop, and I didnt ..." Read more
"My car repair was finished impeccably and the communication from the shop was honestly the best I have received with any business. Truly. They are professional, ..." Read more
"They gave me a step-by-step from beginning to end. Kept me involved in the process with updated text ..." Read more
"... service did a great job addressing my concerns and kept me informed of my vehicles progress from start To finish." Read more
"Professional staff and high quality service. Excellent communication during the process. I appreciate honest information. Many body shops ..." Read more

My Experience

I couldn't be happier with the work performed by A-1. Kristen and Tara up front make the process of dealing with insurance companies seamless. I can't thank the staff enough!! I would highly recommend having repairs done here.

Likely to Recommend

Repair Quality

Tara was fabulous: great communication and flexibility with my travel schedule. The team in the shop did stellar work: the car looks brand new from stem to stern. I will definitely be back!

Customer Service

Tara and the front office team were great: flexible and responsive. And the folks in the shop made my car look brand new! I will be back!

Returned Clean

My Experience

Great front of the house staff. You all seem to be very happy working at A1 Thank you for the quick turnaround Also the cleanup in my car was FANTASTIC thank you again!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Thank you for such attention to detail and to making my car was up to the Volvo safety standards after the accident.

My Experience

My car was serviced perfectly! A1 Custom handled my insurance claims, my own personal constraints in dropping off my car and their performance of fixing my car was great. Tara was in touch with me, she arranged everything. I would endorse this business to anyone

My Experience

We were very happy with both the personal touch at the front desk, and the meticulous attention to detail given to the repair.

Likely to Recommend

Most definitely would recommend A1 to my friends and family

Repair Quality

Feels like family when dealing with all the folks there

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I would only recommend A1 custom Auto Body; not any other repair shop.

Repair Quality

I am a multiple repeat customer, and would not go anywhere else for my Auto Body repair needs! Top notch staff, including Kristen, Tara, Andreas, Ed, and others whose names I do not yet know. They went above and beyond my expectations! If I could give an 11 on a scale of one to 10, I would!

Customer Service

Fantastic! Refer to my previous comments.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I like to thank Tara and everyone that worked on my truck, it looks like new outside and inside, please let everyone in the shop know

My Experience

Kristen and Tara are awesome, such a blessing to deal with.

My Experience

I'm pleased 100%, for everything, starting with professionals from the front office extended to all co-workers from A-1 Bodyshop whom with sense of duty, professionalism and skills were able to deliver my vehicle brand new again! I deeply appreciate you all, with constant updates, about the work ongoing and the progress of it, I bow to your greats of making people feel as i do now. Kristen and Tara thanks from the bottom of my heart ❤️

My Experience

Communication was excellent throughout the process. The experience was as good as you could get. The staff was very pleasant and professional.

Likely to Recommend

When car repair is needed, no other place to go.

Repair Quality

Go to A1Auto Body if you want first rate service! They brought my car back to look and feel brand new!

Customer Service

I am totally satisfied.

Returned Clean

My Experience

Love A-1! The owner and the staff are above all the best. They go above and beyond to make sure your experience is seamless. From the time you walk in the door you will be taken care of and you will he very happy with your repair work on your vehicle!

My Experience

Very efficient service! Tara did an excellent job of walking me through the process and keeping me updated. Honestly, I was just as impressed with the job they did cleaning and detailing the inside and outside of my truck my truck! Thank you so much!

Likely to Recommend

Repair Quality

this is my fourth visit. My rating has always been 10.

Customer Service

Returned Clean

Likely to Recommend

WE SEND EVERYTHING TO A1!

Repair Quality

A1 IS THE BEST! DENNIS AND HIS TEAM ARE THE BEST! WE WOULDN'T GO ANYWHERE ELSE. THANK YOU!

Customer Service

THE BEST!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean