Abingdon Collision & Towing
In operation 19 years.
Here at Abingdon Collision and Towing our main goal is to make your vehicle look brand new again. We perform all work to the best of our ability in a timely manner. We also have the ASE Blue Seal of Excellence which means we have certified technicians working on your vehicle. On a scale of one to ten we would like for our shop to be rated a ten. If there are any ways that you think we could improve, we would like for you to kindly let us know. Your business is greatly appreciated and we hope you will choose us for any services you may need in the future.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I would highly recommend them
Repair Quality - 5.0/5.0 -
They did a fantastic job repairing our RAV4.
Customer Service - 5.0/5.0 -
Everyone there is very nice.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I would not send my dog to Abingdon Collision.
Repair Quality - 0.5/5.0 -
Took months. When I called to get updates SIX TIMES OVER THE COURSE OF TWO MONTHS, I was told I would be called back. I WAS NOT CALLED BACK ONE SINGLE TIME.
Customer Service - 0.5/5.0 -
Was repeatedly told I would be called back. Never received one single call back in two months.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
Wish it had not taken 2 months. Need to have all parts needed for job before you start the job.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Took way to long which I know it is a supply issue but probably wait to start work when part is in hand
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work is exceptional, colors match perfectly and parts fit precisely.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a amazing job! Very satisfied
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
Wouldn’t waste someone’s time
Repair Quality - 1.5/5.0 -
There’s no communication between Abington collision and the customer every time I would call the lady upfront would have no clue what I was talking about and would spin me and tell me that she would find out and call me back with a update and they would never call me back I literally had to call five times and get plum hateful before I ever got a real answer. Once I picked my truck up I immediately noticed they had left the passenger window down which froze. I guess the rain shield wouldn’t allow the window to roll all the way up. Also noticed the bolt that holds the track bar in place is not tightened all the way. They had my truck for over a month and when I finally lost it on them and told them I was coming to get it regardless the guy I’m assuming was the boss did wave the deductible which I felt was right but I am not that guy I would’ve rather them fixed my truck completely the right way and paid my deductible. All in all I would not recommend issuing them again was an unnecessary stress and head ace.
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It’s nice to know that someone still cares about the customer. Excellent customer service and workmanship!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m very satisfied, and I appreciate the break I got when I went to pay my deductible. Without that break, I was worried about what I was gonna do about Christmas for my son. Because of the kindness and generosity you’ve shown my son will have a good Christmas. Thank you so much!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Having brake problems
Likely to Recommend - 5.0/5.0
Repair Quality - 1.5/5.0 -
The brakes are not right
Customer Service - 2.0/5.0
My Experience - 5.0/5.0 -
Thank u guys so much ..They even buffed my car without being asked ..it was really appreciated 👏 Great job fellows HAVE A WONDERFUL CHRISTMAS
My Experience - 5.0/5.0 -
It's kind of nighttime but what I can see...it's perfect. Thank you so much! Happy Thanksgiving!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car is perfect. They really good!
Customer Service - 5.0/5.0 -
Very nice and courteous!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
And I would like to thank y’all for fixing my back hatch. Excellent work thank y’all so much
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Once my door closes properly I would recommend you guys
Repair Quality - 1.0/5.0 -
My door is not closing like it should be they were nice about it and said to use it for a few days and see if it got any better and if not to bring it back and they would adjust it
Customer Service - 3.0/5.0 -
Were nice people
Likely to Recommend - 5.0/5.0 -
Already have several times. This wasn't my first repair. And all have been great.
Repair Quality - 5.0/5.0 -
Totally satisfied with repairs and service.
Customer Service - 5.0/5.0 -
Totally satisfied.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
There were several issues that I noticed once I picked up my car, from the headlight being pushed back and not in place, to my door being out of alignment and closing/opening with a louder thud.
Customer Service - 2.0/5.0 -
I was given several different answers over several different days. Two weeks prior to picking up I was told it’ll be ready tomorrow afternoon, and ended up paying out of pocket for a rental after them having my car for about 40-45 days.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Even though it wasn’t that part of the accident repair, I would’ve never let the car leave the shop with one new headlight and one fogged over terribly. If they had asked I would’ve paid for the other one to be replaced. Other than that everything was great. The communication was good and all work looks good.
Customer Service - 5.0/5.0 -
Great comminication