Chilhowie Collision

5.0 (134reviews)
100%
108 Industrial Park Road,  Chilhowie,  VA  24319

In operation 6 years.

Locally owned & operated in Smyth County, VA! We bring your car back to life with expert collision repair, precision paint matching, and fast, friendly service! Whether it's a minor fender bender or major damage, our certified techs have you covered!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (134)

Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond to meet customer needs. The communication throughout the repair process receives outstanding feedback, with customers appreciating regular text updates and detailed explanations at every step. Timeliness is another strong point, with numerous customers noting repairs completed faster than expected and within promised timeframes. The quality of workmanship is repeatedly described as excellent, with vehicles looking like new or even better than before. Many customers specifically mention the honest, trustworthy approach and professional handling of insurance matters. The overall sentiment reflects high satisfaction with customers frequently stating they would return and actively recommend the shop to others.
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"... and very easy to deal with from start to finish. The quality of the repair was top-notch, and the price was very fair and affordable. Its ..." Read more
"... keeps you informed through the entire repair process. The quality of the repair and paint was excellent, and the vehicle was returned clean and on time. ..." Read more
"Such a pleasure to do business with! They did a fantastic job and did it quickly. Customer service was top notch."
"Best Body Work around!!!!!! Staff is the Best too from the receptionist to the ..." Read more
"... beyond to accommodate my needs. My truck looks great. Excellent work!! I highly recommend them!!" Read more
"They were able to fix my driver door within a timely manner!! I was so happy with the results."
"Repairs were completed in a very timely manor. Staff was excellent and my truck looks good as new. ..." Read more
"Very prompt service"
"They had it ready a day before estimated time!"
"I felt they got it done in perfect time"
"I was kept informed in each step of the process"
"Excellent costumer service. They gave step by step details on the process and progress of the car."
"Great communication!"
"The text system Chilhowie Collision uses is great"
"Excellent communication from start to finish"

My Experience

Bobby was excellent from the day we walked in the door. He was very upfront from day one on what to expect and kept us updated to any changes in the timeline and what was going on. Great job on our vehicle.Will definitely refer anyone needing repairs to their vehicles. Thanks

My Experience

Very satisfied with everything! Will recommend! The finish, color matching, body work definitely meets and exceeded my expectations.

My Experience

Fast and friendly service! Great communication too!

Likely to Recommend

Already have!

Repair Quality

Did a great job!

Customer Service

Friendly Service

My Experience

A more than a job well done..it's like nothing ever happened! Totally satisfied, you guys have no idea how important this car is to me and you just brought this back! Thank you thank you thank you!! Traci

My Experience

My Experience

My passport looks amazing! Thank you so much. I give you 5 stars!

My Experience

Perfect - thank you

My Experience

Very pleased with whole experience. I will highly recommend to friends and family.

My Experience

I was very impressed by the way I was treated and the process to receiving a cost was very pleasant. My vehicle was repaired and I could not see a difference as of the day I bought it. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Bobby kept us updated on every Step of the Process

Returned Clean

My Experience

Chilhowie Collision did a very good job of repairing my suv. They kept me informed every step of the way. I highly recommend them!

My Experience

Quality work, above and beyond customer service!!

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great job and professional employees! Thank you for everything!

My Experience

From the moment my car was scheduled. There was communication and kindness and nothing but professionalism. My car looks great. I highly recommend.

Likely to Recommend

Repair Quality

Customer Service

My Experience

I’m really satisfied with everything that was done to my Vehicle. and the people at Chilhowie treated me with respect and we’re very kind to me and I will most definitely recommend to how a collision to other people I know.

Likely to Recommend

I have already sent one person up there

Repair Quality

It was great

Customer Service

They are the sweetest

Returned Clean

My Experience

The guys here are great to work with very good at what they do and prompt with there services. Highly recommend

Likely to Recommend

I drove an hour and a half to this shop because of their great reviews. I was not disappointed. I highly recommend them.

Repair Quality

Such a pleasure to do business with! They did a fantastic job and did it quickly. Customer service was top notch.

Customer Service

So kind, professional, and accommodating!