Above All Collision Center

Likely to Recommend - 4.5/5.0 -

They did a great job or repairing the damage on my car

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0 -

Whenever I called, the receptionist was always friendly and attentive to my question. There were a few small issues after the repairs were done and the gentleman who helped sort them out was very nice and resolved the issues quickly.

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 2.5/5.0 -

Very little communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I give Above All Collision a 10. When I went to pick up my car not only did, they do a beautiful job repairing the car they also washed and waxed the car inside out. It looked better than the day I bought it.

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0 -

Communication with customer could be better.

Customer Service - 4.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 4.0/5.0 -

Repair quality was fine

Customer Service - 0.5/5.0 -

Very poor customer service...no communication during the time the car was in the shop,,,I was stuck paying an extra $300 for my rental which went over the allted 30 days as no one informed me about a loaner car until I asked to speak with a manager. It took a ridiculously long time and I was not given a real reason why. Also I had told your people the car needed to be inspected. As of Tuesday when I called, that was not done. I had to remind you yet again. When I finally picked up the car on Wednesday I was simply asked to pay my ded and the $40 inspection fee, given the keys and told "enjoy". No one explained to me why the car took so long, why the estimate was twice the original figur plus the $2000 supplement. Needless to say, I will not be recommending your business to anyone and I have informed Allstate and advised them to take you off their list of preferred shops

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The car looked cherry when I got it back. Great job everyone there!!

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0 -

Repair estimated to take 5 bus days, but it took 9, so cost me more on my rental. Otherwise, pleased with service.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent job done on my suv, excellent job keeping me updated on the progress and with the supply issues only took an extra couple of days to complete the work

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Very happy. Car even done earlier than expected!

Repair Quality - 5.0/5.0 -

Totally great. Professional, friendly, informative, helpful.

Customer Service - 5.0/5.0 -

See previous comment.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.0/5.0 -

Called 4 times no returned call had to stop in to get an answer

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

Updates by email would have been useful. Instead I had to keep calling to find things out about my vehicle. You need to have someone answering the phone who can actually help you. Instead you have to hope someone is standing by to help, or, you go to voice mail. FRUSTRATING! Also, if you expect cash maybe you should put it on your paperwork. Or maybe a sign somewhere. Instead I had to make a trip to the bank in order to pick up my vehicle. Also, I had to call to find out if my vehicle was ready in the two days you had to repair it. Good thing I did because it was NOT ready. Most frustrating process ever. I also asked for you to return the parts you didn’t use. Instead they were gone.

Customer Service - 2.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Super kind and responsive. Willing to problem solve for temporary fix to keep me mobile while waiting for repair appointment.. rRepairs look great, door functions well, and car nicely cleaned. Only complaint is the extra week wait (without notification) due to additional part needing to be ordered.

Customer Service - 4.5/5.0 -

Super nice and responsive. Willing to problem-solve.

Likely to Recommend - 5.0/5.0 -

I was completely satisfied with my experience.

Repair Quality - 5.0/5.0 -

My car looks like brand new!

Customer Service - 5.0/5.0 -

Everyone I dealt with was helpful and pleasant.

Likely to Recommend - 1.0/5.0 -

I would say work is great communication Terrible. If you are comfortable somewhere else go there. I won’t be going back.

Repair Quality - 5.0/5.0 -

Repair quality and cleaning and detailing of the car was a 10. Communication was awful on when repair would actually get done when I brought it in on a Monday I was told it should be ready Friday. I had to call two times that Friday to find out it was not moved from where I parked it. Repair bumper supposedly came in damaged. I asked if I could pick up the car and drive it until a new one came in. They said the part should be in and they could have it the following week and would make it a priority. Waited until the end of that week to find out it still had not been worked on. Finally was able to pick up following week. It’s too bad work was great communication and timing terrible and no one seems to really care. Next repair will go somewhere they seem to value you as a customer.

Customer Service - 1.0/5.0 -

See previous

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Your People and service was Great ! Thank You.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0