ABRA - Jim Baier Fort Madison
In operation 55 years, 12 years at this location.
Locally owned by Jim Baier since 1977, and part of the ABRA Auto Body & Glass family since 2015. We provide high quality repairs with a high level of customer communication throughout the repair process.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Professional service
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Prompt and courteous service
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Was ok. Didn't get the headlight lined up right. Have to take it back so they can do it correctly.
Customer Service - 2.0/5.0 -
I'm redoing this. Was told to bring & leave my Lincoln today 4-27 & they would do my headlight. My daughter in law dropped off this morning. I just called, 4:20 to make sure read for pick up. Was told, "I was going to call you, they won't get to it till tomorrow. As long as only an adjustment and no parts needed will be done". I am so upset. I needed it tomorrow & my walker is in the back of it. With the bridge closed it is very hard trying to make arrangements & when I am told one thing & then it just sits & isn't even looked at, makes asking others to help & go out of their way very hard.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Some of the parts took a bit to get, but that was more of an issue of a fire at the production plant. In the end the quality of the repair looked like brand new. Everything matched really well.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Abra,we're absolutely the best, they kept us in the loop all the way. We will be using them for all our auto body needs.
My Experience - 0.0/5.0 -
I would say they did an excellent job but it took over 3 visits to even get my truck fixed right. They didn’t install the right headlights, fog lights, ford emblem, or even make sure that the grill of the truck was installed properly. Not to mention the bumper on the truck was still crooked. Like I said they ended up getting it all fixed and looking good but that was after multiple phone calls and trips to get it fixed. When you pay high dollar to get your vehicle fixed, you expect it to be held to the highest standards before getting sent home, which was not the case with this place. I’ve had other cars worked on at this establishment in the past and they did an excellent job, So i'm not sure what happened to this place in the past couple years but this was not the case. I don’t know if it was incompetence on their part or just pure laziness. They ended up making it right after the third visit.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the work done. The amount of time it took to get the car repaired, however, took a bit longer than expected.
Customer Service - 3.5/5.0 -
A little difficult to get a call back at first and no updates were given until the last couple of days the car was there. The car was thefe for well over a month.
Returned Clean
Likely to Recommend - 5.0/5.0 -
They took it over to Jim Baier for me so that it could be serviced.
Repair Quality - 4.0/5.0 -
They did not clear the service airbag system notification that was showing when I dropped it off. I had notified them of the issue and they said their scanners would pick it up. They did come out to my place of work and reset it. I just felt that it should’ve been taken care of before I got it back.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Kruz Estrada was the best and completed work was very good
Customer Service - 4.5/5.0 -
Everything went nice and smooth and the final was very nice. I will recommend to friends, Cruz Estrada was very helpful great guy