ABRA - Sterling

4.8 (1,299reviews)

93%

(815) 625-2272

1818 North Locust St., Sterling, IL 61081

93%

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1818 North Locust St.
Sterling, IL 61081

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About ABRA - Sterling

See Photos

1818 North Locust St.
Sterling, IL 61081

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 10 years.

ABRA Auto Body & Glass in Sterling is locally owned and operated by Sterling Chevrolet and is located just south of the dealership. we have a combined experience of over 120 years in the automotive industry.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:00 pm
Tue	7:30 am - 5:00 pm
Wed	7:30 am - 5:00 pm
Thu	7:30 am - 5:00 pm
Fri	7:30 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (1,299)

Sort By:
Newest
Rating

1,213 Customers Rated

5 Stars

77.8% Complete

(1010)
4 Stars

11.2% Complete

(146)
3 Stars

1.2% Complete

(16)
2 Stars

1.2% Complete

(16)
1 Star

0.5% Complete

(7)
< 1 Star

1.4% Complete

(18)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for excellent customer service, with staff being described as friendly, professional, and genuinely caring. The quality of repairs receives high marks, with many noting their vehicles look brand new after service. Communication stands out as a strength, with customers appreciating regular updates throughout the repair process. Timeliness is generally good, though some customers experienced delays due to parts availability. The shop goes above and beyond by cleaning and detailing vehicles. Areas for improvement mentioned by customers include better initial damage assessment, more proactive communication timing, and ensuring all repairs are completed correctly before vehicle return.

Select to learn more

Service Quality
Communication

"Best place I have ever had any work done"

"They did an amazing job!! Exactly what they said it would be and they even cleaned my car and waxed ..." Read more

"My BMW X3 M40I looks brand new again!"

"Initial repairs were not completed to original like new condition. Car was 13 weeks old. Hood was not ..." Read more

"Abra does excellent work, is fair and a pleasure to work with."

"Very nice people do wonderful keeping you updated"

"I received update calls at each step."

"I really appreciated getting notifications about the progress of my car. Communication is very important ..." Read more

"... repairs which was supposed to be following week. Never received call. I had to call them, and it's 2 weeks after the fact." Read more

"Somewhat, would be a better answer. The communicated, but not in a very proactive manner."

Service Quality
Communication

Service Quality
Communication

"Best place I have ever had any work done"

"They did an amazing job!! Exactly what they said it would be and they even cleaned my car and waxed ..." Read more

"My BMW X3 M40I looks brand new again!"

"Initial repairs were not completed to original like new condition. Car was 13 weeks old. Hood was not ..." Read more

"Abra does excellent work, is fair and a pleasure to work with."

"Very nice people do wonderful keeping you updated"

"I received update calls at each step."

"I really appreciated getting notifications about the progress of my car. Communication is very important ..." Read more

"... repairs which was supposed to be following week. Never received call. I had to call them, and it's 2 weeks after the fact." Read more

"Somewhat, would be a better answer. The communicated, but not in a very proactive manner."

Krymson (Toyota owner) reviewed 12/18/25

The work was great but it is expensive in comparison to other shops.

Paul (Jeep owner) reviewed 12/14/25

Lynette (Nissan owner) reviewed 12/8/25

Don't have my car back yet to know what the work looks like

Josh (Ford owner) reviewed 12/5/25

Hands down the only place I would recommend

Best place I have ever had any work done

Phenomenal, they worked with my schedule, which was crazy best.Customer service i've ever had

Lucas (GMC owner) reviewed 12/2/25

Dennis (Chevrolet owner) reviewed 12/1/25

Do a great job would highly recommend

Very nice people do wonderful keeping you updated

Do great very impressive

Bob (Ford owner) reviewed 12/1/25

We will have to see how they do with my front bumper

Bumper not flush and has swirls in needs further polishing. When brought up person said they noticed it. Felt that they were just going to let it go if I did not say something about it. Have to have it looked at after we return to town. Have had better experiences than this. Took longer than told

Lois (Chevrolet owner) reviewed 11/26/25

Chase (Chevrolet owner) reviewed 11/19/25

Augustine (Kia owner) reviewed 11/17/25

K (BMW owner) reviewed 11/17/25

Cassandra (Chevrolet owner) reviewed 11/12/25

I really appreciated getting notifications about the progress of my car. Communication is very important to me and you guys nailed it!

Robert (Hyundai owner) reviewed 11/12/25

Good job, looks like new again

Thelmer (Nissan owner) reviewed 11/10/25

Trouble was the lack of communication between Nationwide and Abra Sterling, in getting my car in for the estimated, so that the work could be done. Once the line of communication was opened things went like Clock - Work. Awesome

Robert (RAM owner) reviewed 11/10/25

James (GMC owner) reviewed 11/10/25

Susan (Chevrolet owner) reviewed 11/6/25

Hailee (Chevrolet owner) reviewed 11/4/25

fixed my car in a timely matter. also assisted me very well. would return and recommend.

Sharon (Ford owner) reviewed 11/3/25

I would definitely recommend this shop to my friends and relatives

The staff treated me very well. Kept me updated and worked with me very well. The suv looks great and i am appreciative.

They were great

Ron (Dodge owner) reviewed 11/3/25

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Damage from hail storms is a common occurrence in some areas of the country but can easily be fixed by an auto body shop. In most cases, the shop will perform a process called Paintless Dent Repair (PDR) which can eliminate the dents without having to repaint your vehicle.

ABRA - Sterling

Take photos and get an online estimate

Schedule an estimate appointment

About ABRA - Sterling

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (1,299)

1,213 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

Customer Service - 3.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.0/5.0 -

Repair Quality - 2.5/5.0 -

Customer Service - 2.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0