Absolute Collision of Smith Mountain Lake, LLC
In operation 16 years.
Absolute Collision of Smith Mountain Lake is your one stop shop for all major and minor collision repairs! Regardless of the insurance carrier, we are here to work for you and to make sure your completely satisfied with all repairs. We are ASE certified and I-Car trained, We are your neighbors and are here to help. We offer a lifetime warranty on repairs and offer free pick up and delivery. Thanks for checking us out!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- On-Site Car Rental - Enterprise®
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
My only complaint is when Philip went on vacation, there was absolutely no communication with me from anyone else at the shop as to when my repair was going to happen. I waited almost 3 weeks before I heard anything.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job !
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 1.5/5.0 -
The quality of the work was outstanding. Again, the only thing that ruined the experience was Phillip.
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0 -
I am only giving it a 2 because of Gunner. Phillip, you need to slow down and work on your active listening skills. Do better like Gunner.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The work looks great. What's even more impressive is that even though this was just exterior work, that you cleaned the interior. That was a surprise and very grateful for that.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Very disappointed in the service and the communication
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Phillip and his team went above and beyond to get my car repaired! Phillip is very nice, professional and easy to work with.
Customer Service - 5.0/5.0 -
Phillip was amazing! Explained every step of the process and was always available to answer any questions I had.
Returned Clean
My Experience - 5.0/5.0 -
Thank you for doing a fantastic job getting my car repaired
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Finished the job but I asked for my tailgate bumper to be painted and never was
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Was very impressed and the customer service was excellent….
Likely to Recommend - 5.0/5.0 -
I 100% will.
Repair Quality - 5.0/5.0 -
My car looks brand new now. It doesn't look like there was ever any damage to it.
Customer Service - 5.0/5.0 -
Phillip is the only one that I personally dealt with. He was over the top great to work with. He kept me updated on the progress of the repairs. I love how he was always so positive and upbeat.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Will recommend them all day, every day. They are excellent!
Repair Quality - 5.0/5.0 -
The folks at Absolute Collision are professional and wonderful to work with. They are attentive to your needs and do a fantastic job. They recently repaired two for us and they are both perfect. We will never use anyone else if the need arises again!
Customer Service - 5.0/5.0 -
Customer service and honesty were stellar
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an excellent job in a timely manner.
Customer Service - 5.0/5.0 -
Friendly and professional
Returned Clean
My Experience - 5.0/5.0 -
Absolutely impeccable work! I would highly recommend any car owner in need of body repairs! They will repair your car as if it was their car! Elly Stone
Likely to Recommend - 5.0/5.0 -
100% would recommend!
Repair Quality - 5.0/5.0 -
They will repair your car just like if it was there personal car!
Customer Service - 5.0/5.0 -
Customer service was awesome as they stayed in contact throughout the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job! Great communication. Even washed the car, cleaned the interior, and shined the tires! Will definitely use again if needed and will recommend!