Access Collision Center

My Experience - 5.0/5.0 -

Very Satisfied.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

John Hawkins was proficient, professional and just spot on with my repair. Kudos to a job well done to him and all the other staff that was involved as well.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

All repairs are amazing only issue I have is the passenger side mirror didn’t get repaired. However when I took the car back to show John he was very apologetic and said he would order the mirror and call me when it came in then I will take the car back up there and they will install new mirror while I wait.

Customer Service - 5.0/5.0 -

John and his staff were very friendly and helpful

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

I rate 9 on customer service and 3 on the repair. My car is still not repaired. When I go over 65 mph there is a very distinct rubbing noise. I don’t feel comfortable taking it on the highway with my kids and it is our only means of transportation. I picked up the car on the weekend when the shop was closed and I was waiting for a representative to call me back. I have yet to get a call.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thanks for a job well done

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I wish the scale went lower than 1 on dissatisfaction. Not one thing was done satisfactorily on my vehicle! Parts still on order for parts mechanic damaged. Still haven't been contacted about that. Terrible reinstallation of parts! Dash rattles, bumper pops out of retainers, blemishes still on hood after repaint. Should've replaced and not fixed, I can still see body work under paint. I could go on and on!

Customer Service - 0.5/5.0 -

Never ever had a returned call. Always had to call for updates

Returned Clean

My Experience - 5.0/5.0 -

Quick, left my vehicle clean, everyone that I spoke to was nice

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good quality work

Customer Service - 5.0/5.0 -

Good quality work

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The best body shop in this area.

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

I was told vehicle would be ready by end of week due to back order of light. Vehicle was not ready. The estimator had quit. Once 2nd estimator reviewed the job, painting was also pending. Quality of work was good, but late due to employee quitting. Need multiple eyes on every job.

Customer Service - 4.5/5.0 -

The 2nd estimator did very well.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Absolutely GREAT services

Customer Service - 5.0/5.0 -

Awesome

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Mr. Winningham provided excellent service. Kept me informed on my vehicle status . Work was completed as scheduled..

Likely to Recommend - 5.0/5.0 -

Excellent customer service

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

There was a lot of over spray on my engine. Had to wipe of myself..

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great experience

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very polite and knowledgeable

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0 -

My first impression was not good from trouble finding the collision area to calling and being told “it’s in the back”, to walking in and receptionist too busy talking to coworkers to acknowledge my presence . Vehicle was repaired as expected. However, there was debris left in my vehicle , screws and plastic liner left on backseat floorboard and huge footprint left on carpet of other side floorboard. Back Seats were still folded down and when I folded them upright their was debris on the seats . Greasy Handprints left on hood and drivers door. Eli was a huge help even went beyond to get the oil changed in my vehicle. That really made up for the rest of it.

Customer Service - 3.0/5.0 -

Receptionist didn’t even acknowledge my presence.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very quick and courteous service.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0