Accurate Auto Body

4.9 (2,871reviews)
98%
3001 Richmond Parkway,  Hilltop-Richmond,  CA  94806
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Accurate Auto Body is family owned and operated. Our company has been providing quality repairs since 1984. We strive for exceptional customer service when restoring your vehicle to pre-accident condition. We understand that it can be a stressful and un-pleasant experience when you are involved in an accident. We are here to guide you through the repair procedure and assist you with the insurance process. We have direct repair network programs with the major insurance providers, which allow us to minimize the time you are without your vehicle. The staff at Accurate Auto Body has many years of experience handling insurance claims. We guarantee excellent repairs using the latest methods and technology backed by our lifetime warranty. We take care of our customers the way we take care of our own family members. Our customers become our friends

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (2,871)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as restoring vehicles to like-new condition. The team is widely recognized for professionalism, warmth, and going above and beyond expectations. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional miscommunication via automated texts, final costs exceeding initial estimates, and isolated instances where follow-up on minor issues was needed. Overall, the overwhelming majority of customers express high satisfaction and enthusiastically recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... team is always professional, detail oriented, and provides some of the best customer service Ive ever experienced. You Thank you to everyone at Accurate Auto Body! ..." Read more
"... experience. From start to finish, their team provided excellent customer service and kept me informed every step of the way, which really gave me peace of mind during the process. ..." Read more
"... with my cars. I have been a customer since the 80's. The staff does excellent work & stand behind their warranty of the repairs. The employees are very friendly, ..." Read more
"... the car rental and the two different days, their communication about what was to be done was very clear, they are very friendly and polite, respectful and ..." Read more
"Not only did they do fantastic work they did a few minor items that that went above and beyond. It seemed like my truck looked better than prior ..." Read more
"They gave an estimate of 3 days, but was done in 1 day! I was very happy about that!"
"It actually was completed a day ahead of the expected date of completion"
"Though they promised my car would be ready by the end of the week, I didnt expect it would be ready. Just like they ..." Read more
"Repair completed 1 week ahead of original estimated due date."
"Earlier by 4 days"
"Received daily updates"
"... and though out service repairs, to final pick up. Always kept me informed about progress and repair was done in a timely manner. Excellent work. Even washed car! ..." Read more
"... as far as when the with was actually complete. I rcvd a text saying they were on schedule and then a call saying it was ready early. But then another text ..." Read more
"inconsistent communication with claims point of contact"
"I had to call them to get a status update"

Likely to Recommend

Repair Quality

Accurate did an excellent job in repairing my bumper. It looks brand new.

Customer Service

Excellent customer service, friendly and professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They are really the best body shop I have been to. I didn't understand the previous question about whether the facility met or communicated about change in delivery date. They told me it would be possibly Wed. or Thursday at first, but let me know the next day that it would be Thursday. Excellent communication. (I think that question should be made more clear.)

Repair Quality

Couldn't be more pleased! Not only did they do a good job with the body work, they also washed and vacuumed my car!

Customer Service

Excellent body work and very friendly staff!. Dan Silva and his wife are fantastic. The whole process couldn't have been smoother. I got regular updates throughout the repair process.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Hope I won’t need them but will if I do

Repair Quality

Car looks new from the dealer lot

Customer Service

Everything went as planned and was explained

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

No problems, no concerns

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service, great experience with Accurate auto body.

My Experience

Thank you to everyone at Accurate Auto Body! Every experience I’ve had has been exceptional.Your team is always professional, detail oriented, and provides some of the best customer service I’ve ever experienced. You Thank you to everyone at Accurate Auto Body! Every experience I’ve had has been exceptional. Your team is always professional, detail -oriented, and provides some of the best customer service I’ve ever experienced. You make the entire process smooth and stress free, and the quality of your work is outstanding. I truly appreciate everything you do and highly recommend Accurate Auto Body! the entire process smooth and stress free, and the quality of your work is outstanding. I truly appreciate everything you do and highly recommend Accurate Auto Body!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was great and the Corolla Cross looks good as new

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

They were attentive and helpful

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They even give a snack bag with goodies and practical items to use.

Repair Quality

I always take my car to Accurate if I should need body work done.

Customer Service

They repaired the dent so I could not see it. Paint matches perfectly and blends into the rest of the car. They washed and detailed the car before I picked it up. It was ready as promised.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you to Danny for all his help in this process and to all the team that I encounter. The job was done on time and thank you to the person who wash my car. Is very appreciated

Likely to Recommend

Repair Quality

Customer Service

Hospitality is off the hook.

Kept me Informed?

Yes

Ready on Time?

Yes

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