Ace Collision Center

4.9 (1,382reviews)

99%

(540) 948-4000

16 Campground Lane, Madison, VA 22727

99%

See Photos

16 Campground Lane
Madison, VA 22727

Get Directions Website Email

About Ace Collision Center

See Photos

16 Campground Lane
Madison, VA 22727

Get Directions Website Email

In operation 25 years.

Where passion meets precision, revitalizing vehicles and exceeding expectations since 2001. More than just an auto body shop, we're your trusted partner for everything from expert collision repair and flawless painting to meticulous detailing. As a family-owned and operated business, we believe in uncommon care, creating lasting positive impacts for our team, our customers, and our community. Entrust your vehicle to Ace Collision Center, and experience the difference.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:00 am - 5:00 pm
Tue	7:00 am - 5:00 pm
Wed	7:00 am - 5:00 pm
Thu	7:00 am - 5:00 pm
Fri	Closed
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (1,382)

Sort By:
Newest
Rating

1,284 Customers Rated

5 Stars

87.8% Complete

(1214)
4 Stars

4.1% Complete

(57)
3 Stars

0.3% Complete

(4)
2 Stars

0.3% Complete

(4)
1 Star

0% Complete

(0)
< 1 Star

0.4% Complete

(5)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional service quality, with many highlighting the professional and courteous staff who go above and beyond expectations. The repair work is frequently described as outstanding, with vehicles looking brand new or better than before. Communication throughout the process receives high marks, with customers appreciating regular updates via text and phone calls. The timeliness of repairs is generally excellent, with many jobs completed ahead of schedule. A standout feature is the complimentary vehicle detailing, which consistently surprises and delights customers. The shop handles insurance coordination seamlessly, making the entire process stress-free. While there are occasional minor issues requiring follow-up visits, these are promptly addressed at no additional cost, demonstrating the company's commitment to customer satisfaction.

Select to learn more

Service Quality
Timeliness
Communication

"... expectations set, and they followed through with them. The quality of the resulting repairs clearly shows a high degree of skill, workmanship, and dedication to perfection. ..." Read more

"... of the auto industry and customer facing fields. Ace Collision does high quality work and has exceptional customer service. If youve already had a bad experience ..." Read more

"... so nice and great ambassadors for Ace Collision. Their technical work is absolutely superb, the office staff are so friendly and helpful, and their facilities ..." Read more

"... coordination with insurance and car rental companies. Their work is first rate and their communication throughout should be the gold standard other companies ..." Read more

"Day early"

"Ready one day early."

"A day sooner"

"They did what appears to be a great job and finished it early. Thank you Ace"

"It was ready early and was given adequate notice so I could get a ride to pick it up."

"The SMS communication is an amazing feature"

"Excellent communication. Very professional."

"I received update status every few days."

"They kept me up to date on the repair process. Personel was great to work with. Very satisfied! Will plan ..." Read more

"Great communication: There were follow-up calls to update on the repairs ."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... expectations set, and they followed through with them. The quality of the resulting repairs clearly shows a high degree of skill, workmanship, and dedication to perfection. ..." Read more

"... of the auto industry and customer facing fields. Ace Collision does high quality work and has exceptional customer service. If youve already had a bad experience ..." Read more

"... so nice and great ambassadors for Ace Collision. Their technical work is absolutely superb, the office staff are so friendly and helpful, and their facilities ..." Read more

"... coordination with insurance and car rental companies. Their work is first rate and their communication throughout should be the gold standard other companies ..." Read more

"Day early"

"Ready one day early."

"A day sooner"

"They did what appears to be a great job and finished it early. Thank you Ace"

"It was ready early and was given adequate notice so I could get a ride to pick it up."

"The SMS communication is an amazing feature"

"Excellent communication. Very professional."

"I received update status every few days."

"They kept me up to date on the repair process. Personel was great to work with. Very satisfied! Will plan ..." Read more

"Great communication: There were follow-up calls to update on the repairs ."

Lisa (Lexus owner) reviewed 7/28/26

Everyone at Ace that I have interacted with in person or by phone has been so warm and friendly. The repair was done as described and on budget. The icing on the cake was that my bumper is now flush with the side panels.

Kendria (Nissan owner) reviewed 7/27/26

Great experience my car looked brand new when I picked it up if I ever need a repair ace collision will be my first choice

Car looked amazing like it was brand new again on top of fixing they cleaned it it was very nice like I bought it off lot all over agian I was very satisfied and would definitely recommend ace collision to anyone who wants a great experience

Thomas (RAM owner) reviewed 7/27/26

L (Nissan owner) reviewed 7/27/26

Robert (CLASS A - RV owner) reviewed 7/24/26

They did an outstanding job of matching my Motorhome 10 year old paint colors.

John (Toyota owner) reviewed 7/23/26

Excellent job! Mary

Kendan (Honda owner) reviewed 7/23/26

Van turned out like new!! Detailing did a great job as well!

Very satisfied

June (Ford owner) reviewed 7/15/26

Repairs completed in reasonable amount of time. Truck looked great. Thanks for cleaning my truck. Young lady at desk awesome customer service. Thanks so much. Enjoyed during business with your. Henry/June

Definitely, they have always done a great job for us.

Great job!

Very friendly and customer service oriented.

Milton (Chevrolet owner) reviewed 7/13/26

All of the staff is great the repairs were excellent and it was ready when promised

Linda (Mitsubishi owner) reviewed 7/10/26

The whole team was wonderful. Exceptional service. Thank you for such beautiful work on my Mitsubishi eclipse cross

Phenomonal

Victoria (Honda owner) reviewed 7/9/26

Wonderful professional courteous as always

Bernice (Dodge owner) reviewed 7/8/26

It wasn’t washed when I was told pickup on today 07/06 however, they told me to call when I am ready for them to wash my Van.

Your staff is very kind and professional.

Janet (Honda owner) reviewed 7/7/26

Did a Great job!!! Thank You .

Angela (Chevrolet owner) reviewed 7/6/26

Did a great job on the repair. Cleaned car inside and out.

Did a great job on the repair. Cleaned my car inside and out. Had it done on time.

Very friendly.

Kim (RAM owner) reviewed 7/6/26

Michael (Mazda owner) reviewed 7/6/26

a little pricey, paint work was beautiful

James (Toyota owner) reviewed 7/6/26

Very pleased with your service and the repairs to my vehicle. I would recommend you to others and used you again if necessary

Jimmy (Ford owner) reviewed 7/6/26

As always Ace made the whole process super easy, the service is impeccable and second to none.

Sandra (Volkswagen owner) reviewed 7/2/26

Ace Collision is an excellent place for car repairs. They are professional, courteous, and keep you informed throughout the entire process. I especially want to give a shout-out to Sophie at the front desk. She took time out of her busy schedule to answer all of my calls and explained every detail about what was happening with my car. Her outstanding customer service made the experience much less stressful. My car looks fantastic, and I am extremely satisfied with the quality of the repairs. I highly recommend Ace Collision to anyone needing auto body work! Thank you!

Cheryl (Ford owner) reviewed 7/2/26

Absolutely!

Great service from start to finished. Very impressed

Excellent friendly service

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Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Ace Collision Center

About Ace Collision Center

Reviews (1,382)

1,284 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0