Addison Auto Body & Glass Inc

4.9 (3,405reviews)
98%
21 W Factory Rd,  Addison,  IL  60101
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Addison Auto Body & Glass has been serving Addison and the surrounding communities since 1985. We provide a high level of repairs featuring all the latest technology and equipment to provide quality repairs & service at a competitive and comparable rates to make our body shop the best in the area for quality repairs. Computerized Laser Measuring System, Computer Technology in Paint Matching, Hunter Computerized Wheel Alignment Digital Technology, Downdraft Baking Spray Booths. Paint & Body Work Guaranteed for Lifetime in Writing for all of our repairs. We also provide a high level of customer communication throughout the repair process including text messages and e-mail messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 9:00 am - 2:00 pm
* Holiday hours may differ.
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Reviews (3,405)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with vehicles frequently described as looking brand new upon return. The team receives high marks for proactive communication through texts and calls, keeping customers informed throughout the repair process. Many highlight the pleasant surprise of receiving their vehicles thoroughly cleaned inside and out. Timeliness is another strong point, with numerous customers noting repairs completed ahead of schedule. A few customers noted areas for improvement directly from their experiences, including clearer upfront pricing, more consistent proactive communication, and ensuring all repair items are completed before vehicle pickup. Overall, the vast majority of customers express strong satisfaction and enthusiastically recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"Can't say enough good things about these guys! Extremely professional, honest and friendly! The best auto repair shop I have ever been to! They are taking ..." Read more
"Addison Auto Body did an excellent job from beginning to end. They communicated with me from the estimate, discussions with my insurance ..." Read more
"Work was done without drama. Excellent craftsmanship with bodywork and paint job! Customer service was top notch"
"Not only were my repairs done perfectly but they also cleaned the inside of my car. WOW!!! Would definitely recommend this ..." Read more
"Very pleased with the work done on my vehicle. And the work was completed before expected. Will definitely return for more repair in the future."
"... happy customer kept me informed of everything and finished sooner then expected" Read more
"I already filled this out a few days ago! Good job and ahead of schedule!"
"My car was there longer than expected because of a part was delayed wasnt their fault as frustrating as it ..." Read more
"... right away. Communication could have been better. The car was ready a week after they said it would be ready. Failed to meet their self imposed deadline. Didnt ..." Read more
"Work was competed quickly and done right. Great communication thought out the whole process"
"I was very happy to work with the Addison team. I appreciated the texts with updates, the calls with information about where we were with getting parts, and the kind ..." Read more
"... great! They dinged my car but fixed it right away. Communication could have been better. The car was ready a week after they said it would ..." Read more
"Great customer service and communication! The quality of the work was phenomenal. It's like I was never in ..." Read more
"... body shop twice, both times worst experience ever. Zero Communication. Always take forever to complete the work. First time i used them they had me pick ..." Read more

My Experience

AAB does fantastic work. They fixed up several cars for me and they’ve done so with great care. I’m very happy with everything they do and will continue to support their business.

My Experience

The shop was amazing always kept me up to date and very attentive with satisfaction

My Experience

Solo diré que estoy agradecida por la gran atención que me dieron fueron muy amables y estoy totalmente satisfecha con todos los arreglos !

Likely to Recommend

Repair Quality

The quality of the complicated bodywork that Addison Autobody performed on my Mercedes Sprinter van exceeded all my expectations. In addition, their paint work was very thorough and meticulous and blended perfectly. I also appreciate that they would text me to inform me me about the progress of their repairs. The final touch to their excellent service was that my van was immaculately clean, both inside and out, when I picked it up. I highly recommend Addison Autobody!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Not local, but would recommend for specific jobs. Lift vans are specialized for reliable repairs and maintenance. For us, we are happy with the referral from Mobility Works.

Repair Quality

Fixed rusted access doors on lift van.

Customer Service

Only when someone answered the call. Need to set-up voice-mail access. We are busy too.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

The completed work is excellent. My car looks like the day I drove it off the new car lot. Everyone at Addison Body & Glass was exceptionally courteous and professional. throughout the complete repair of my car. Thank you!

My Experience

Gracias por todo!! Son un súper equipo!

Likely to Recommend

Lo recomendaría mucho, atención al cliente y el trato de súper calidad, dedicados y siempre comunicando todo!

Repair Quality

Customer Service

Más que 10!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

You do good work and are super friendly so yes I would recommend.

Repair Quality

I just wish there was more contact made as far as the status of where you were at and the estimated date of being finished.

Customer Service

I just wish there was more contact made as far as the status of where you were at and the estimated date of being finished.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Rear left tail light was not fixed and now I'm waiting for part ordered.

Customer Service

Always polite and courteous!

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I don’t think that you could ever find a place that cares about you and your car as much From the office to the men working on you car They are very thorough and complete

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It is ALWAYS a great experience working with Addison Autobody! They are super efficient at what they do and personal. I always feel like I am bringing my car to family !

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Got very well taken care of by Mario and Rudy even when insurance was being a headache. Their team did a great job bringing my car back as if nothing happened to it. I really appreciate all the help i received from Addison Auto Body amazing work.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Superior professional service

Likely to Recommend

Repair Quality

Really appreciative and grateful for the work, was really quick, lot quicker than I thought, and I got it back like I got it out the dealer. Thanks again, definitely would recommend this spot if I can to people!

Customer Service

Kept me updated, were very very nice and transparent and workable with me!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Greatest Body Shop Around they Truly Care about tye Job They do and owner Mike is Above the rest! Truly Thank You All there Great Job!

Likely to Recommend

No place but here

Repair Quality

Best Shop around and owner Mike truly Cares!! I highly Recommend This Place

Customer Service

Best

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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