Addison Auto Body & Glass Inc

4.9 (3,376reviews)
98%
21 W Factory Rd,  Addison,  IL  60101

Addison Auto Body & Glass has been serving Addison and the surrounding communities since 1985. We provide a high level of repairs featuring all the latest technology and equipment to provide quality repairs & service at a competitive and comparable rates to make our body shop the best in the area for quality repairs. Computerized Laser Measuring System, Computer Technology in Paint Matching, Hunter Computerized Wheel Alignment Digital Technology, Downdraft Baking Spray Booths. Paint & Body Work Guaranteed for Lifetime in Writing for all of our repairs. We also provide a high level of customer communication throughout the repair process including text messages and e-mail messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 9:00 am - 2:00 pm
* Holiday hours may differ.

Reviews (3,376)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with vehicles frequently described as looking brand new upon return. The team receives high marks for proactive communication, including regular text and phone updates throughout the repair process. Many customers highlight the pleasant surprise of receiving their vehicles thoroughly cleaned inside and out. Timeliness is a notable strength, with numerous vehicles completed ahead of schedule. Customers appreciate the seamless handling of insurance coordination and the friendly, professional atmosphere. A small number of customers noted areas for improvement, including occasional delays in completion timelines, inconsistent communication at times, and isolated concerns about repair quality requiring a return visit.
Select to learn more
"... insurance company and throughout the repair process. The finished repair was wonderful, Highly recommend!" Read more
"Can't say enough good things about these guys! Extremely professional, honest and friendly! The best auto repair shop I have ever been to! They ..." Read more
"Work was done without drama. Excellent craftsmanship with bodywork and paint job! Customer service was top notch"
"... Communication. Always take forever to complete the work. First time i used them they had me pick up my car with missing parts." Read more
"Work was competed quickly and done right. Great communication thought out the whole process"
"Exceptional communication Stellar service"
"... great! They dinged my car but fixed it right away. Communication could have been better. The car was ready a week after they said it would ..." Read more
"I was very happy to work with the Addison team. I appreciated the texts with updates, the calls with information about where we were with getting parts, ..." Read more
"Great customer service and communication! The quality of the work was phenomenal. It's like I was never ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great work!! Great staff!!!

My Experience

Yes, the price was Affordable to what I had to pay to get the repair work done and when he said it was gonna be ready, it was ready. The car was washed very clean. He’s very professional explained to me on a big screen computer. Exactly what it is he had to do and what he did and what he did to make it not be so expensive but with a very good parts. I recommend anybody to go to Mike at the glass and Auto Repair my hat goes off to him. he’s always reachable and very pleasant. Anyone that I know that needs work on their car I would truly and have recommended them to him and all the guys that work with him are very friendly and helpful as well

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

My car was there longer than expected because of a part was delayed( wasn’t their fault) as frustrating as it was I still was over pleased with their service. They communicated everything with the rental car company and the insurance company. Everyone I spoke to in person and over the phone was very nice and helpful. I highly recommend them, no complaints!

Customer Service

Returned Clean

My Experience

Excellent place. Very recommendable.

Likely to Recommend

Repair Quality

Great service, and fast turnaround time.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very satisfying with their work

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

They did an excellent job.

Customer Service

Returned Clean

My Experience

Looks great

Likely to Recommend

Repair Quality

Great job

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I recommend them all the time.

Repair Quality

I’ve been using them for years for my bodywork needs. Highly recommend them!

Customer Service

Mike and Mario are great to deal with.

Returned Clean

My Experience

Excellent customer service.

Likely to Recommend

Repair Quality

Excellent work and care.

Customer Service

Returned Clean

My Experience

Great work and completed earlier than expected!

Likely to Recommend

Repair Quality

I already filled this out a few days ago! Good job and ahead of schedule!

Customer Service

Returned Clean

My Experience

Addison autobody did a wonderful job repairing my vehicle. It looks brand new.. so professional gave me continuous update on the progress of my vehicle. Mario was awesome. You’re so kind and caring about what he does in his customers.. Scott was hopeful as well we started to finish. I would recommend Addison auto body to anyone that needs any quality body work done.. thank you so much for getting me back on the road in my car to look new again.

Likely to Recommend

I would definitely recommend Addison autobody 100%. They did an amazing job and they’re amazing staff there. The people are very helpful and personable. The process is just made easy and on top of that they do amazing work.

Repair Quality

Addison autobody did a wonderful job on my vehicle they made the repairs kept me updated daily on the progress of my car. Everything was streamline. I didn’t have to contact the insurance company. They did everything for me and my car was ready in no time.. Mario was very professional and so helpful and kind. He made sure that my vehicle was absolutely perfect and it was like new when I got it back. They take great care of your vehicle while it’s there. Make sure everything is covered while they’re working on it and they made sure that everything was absolutely perfect when we picked it up! I will definitely come back and use Addison autobody for any auto body repair needs!

Customer Service

The service was amazing. Scott was very helpful and Mario was very professional and personable and cared about the work that he does for his customers. It really shows.!

Returned Clean