All American Collision Center

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

after repairs are complete, there is a delay in returning the vehicle

Customer Service - 3.5/5.0 -

yes, THEY RESPONDED QUICLKY AND CAME AND PICKED THE TRUCK

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

glad to be able to bring the fleet vehicles again

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

left the unit looking brand new it was beautiful

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

good customer service

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Best

Customer Service - 5.0/5.0 -

Best

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Too long

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I Liked initial service and promptness that i sent another vehicle in need of repair.

Repair Quality - 5.0/5.0 -

Great Job! Service tow and repairs were fast and clean

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0 -

Based solely on my experience with the shop, this score would be considerably lower, but based on my history with AAF, I am willing to overlook the experience.

Repair Quality - 2.5/5.0 -

Communication was adversarial and inconsistent.

Customer Service - 1.0/5.0 -

My impression as well as the insurance company involved felt customer service was rude.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Good job

Repair Quality - 5.0/5.0 -

Had no problems or issues with repairs

Customer Service - 5.0/5.0 -

Received information on progress of repairs

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks to Jenna and Gio throughout the whole process of getting my vehicle back into perfect condition.

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

The service was great & quick! I thought the repair would take two weeks to do but I got my car back before. Jenna was so helpful with all my questions & she made the process so much easier. I loved how they returned my car SUPER clean! I would highly recommend them & will be returning if I have any other issues! Thank you!

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

I’ll say a 5 for now because I was satisfied with the body work and wheel alignment. But if that’s the cause of me receiving error messages and my car being unable to start or shift out of park after not having it for three weeks I would be extremely dissatisfied.

Repair Quality - 4.5/5.0 -

The car looks and drives great. But the very next day once I parked my vehicle my dashboard lit up with warning and fault messages and refused to start or shift out of park. I have an appointment scheduled at the dealership to troubleshoot the problem. I hope it isn’t related to the work I just had done.

Customer Service - 5.0/5.0 -

The staff was polite.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

New front bumper scratched, new side moldings not attached fully, “new” molding behind front driver’s side wheel not new, bumper not aligned properly, extra pieces in old cereal containers in glove box, extra brand new strut in back of vehicle, back of vehicle filthy from storage of dirty things, drop of clear coat on hood, scratches on hood, front NJ State issued license plate missing, …..

Customer Service - 2.5/5.0 -

Story changed as conversation went on. We don’t store old part in vehicle, that strut is the old one in the vehicle, when told strut in sealed package, oh that is extra. If you look struts are new. Said will do whatever it takes to make it right. Let’s see. Vehicle is still in shop.

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Perfect

Customer Service - 5.0/5.0