Al's Auto Body of Lacrosse, Inc.
In operation 55 years.
We pride ourselves on a quality repair done in a timely manner. This is accomplished by having well trained technicians that are happy where they work. We provide them with the most up to date tools they need to complete the growing challenges of our industry.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0 -
They do good work but they are pokey.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Communication was not good. I didn't receive replies and updates when promised or not at all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
Poor communication, took 6 weeks to get our vehicle fixed, just picked it up and something is still broken. We were very grateful for a vehicle the whole time…of course we paid for it as a rental vehicle…but sure helped to have it for such a long unpredictable length of time.
Customer Service - 3.0/5.0 -
Not enough communication. Not following our choice of desiring texts instead of voice mails. I would add the communication was superb as we picked up our car. The apologies were sincere and heartfelt and her the honesty was very much appreciated.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The door lock system wasn’t working, mechanic fixed before I left.
Customer Service - 3.5/5.0 -
The repair was supposed to be 3-5 days, no one called to let me know that wasn’t going to happen. It took 15 days. I had to call for updates, should have been customer service calling me when they knew it was going to take longer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience from beginning to end.
Customer Service - 5.0/5.0 -
Angie was great!
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
It was alright.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0 -
The actual repair job to our Jeep grand Cherokee looks really good.
Customer Service - 2.5/5.0 -
The person at the front desk I believe her name is Angie, was friendly when we first arrived to fill out paperwork with our name and phone number. However, at the end of the first week we were hoping for some update about the duration of the repair job, we called on three separate days and left three separate voicemails, and we did not get a return call we were not pleased with the lack of response. then, when she did try to call us to tell us that the repair job was done, she called an old work phone number from the computer file. We filled out a clipboard on the very first visit with our current cell phone numbers and we don’t understand where that information went, because there was a delay in our getting information because the phone number on your computer is no longer valid.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Took a long time to get the right part in.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very quick and good communication
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Many problems...I am experiencing electrical problems even now. Would like to have Al's fix it, but afraid of the time issue. During the fix my had additional work that needed to be done and I was told a workman had a heart attack and I learned they couldn't even start the repairs for good deal of time while other jobs were being finished. At checkout time an additional $500.00 was added to my bill for insurance purposes, which was deducted after I protested.