American Auto Collision
In operation 24 years, 19 years at this location.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 10:00 am - 3:00 pm |
Likely to Recommend - 5.0/5.0 -
I found Effrain and Jesse very professional, personable and polite. Everyone attached to the facility impressed me with their courtesy and professionalism. I was anxious to get my car back, but I never had any doubt that they would do an excellent job, or that I would not have confidence in my car's performance after the repairs.
Repair Quality - 5.0/5.0 -
The car looks wonderful! No one would ever know how damaged the front end was after my wreck!... The lights work, and the car handles as well as it ever did, to the best I can determine after having it back for 3+ days.
Customer Service - 4.5/5.0 -
Overall, I was very pleased, and would always recommend this shop. The only criticism, or observation I might make is that when it becomes apparent that parts are not there, not yet installed, or that the necessary next steps will require more time, it would be great if a voicemail or an email, or maybe text could be sent by whomever was "in charge" of the subject vehicle. That being said, I cannot imagine a Busier repair facility, nor more vehicles to track in any given day. I also am a high anxiety person/low patience kind of person, so I am likely to have higher expectations as to speedy feedback!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The communication was poor. Conflicting information in what was being told to the lady who was paying and what was told to me. We were told to pick the car up then when we got there it was not ready. Efrin said to come pick the car up at 5. It was not done. Had to leave n come back.
Likely to Recommend - 1.0/5.0 -
Because of poor communication and different information given to 2 different people.
Repair Quality - 1.5/5.0 -
Communication poor
Customer Service - 1.5/5.0 -
Communication poor
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
My only disappointment was having to return to the shop 2 times . First there was an electric problem - the sensor warning light on left side was not working and second the the door left would not unlock.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job. Looks like new.
Customer Service - 5.0/5.0 -
staff is very pleasant to deal with
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were awesome. The owner even stayed late to wait for my arrival upon picking up the vehicle
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jessi was excellent and accommodating