Anderson Body Shop, Inc.

4.7 (3,084reviews)
95%
115 W 25th Street,  Baltimore,  MD  21218

Anderson Body Shop has just completed a massive renovation at our new location at: 115 W 25th Street. We work with major insurers so we can handle all of your paperwork directly with the insurer. Enterprise Rent-A-Car is onsite.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (3,084)

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Returned Clean

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Terrific customer service and professional repair work.

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Attentive and timely

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Great job!

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Melva is the best 😊

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This was due to lack of commutation, my car not being ready when I was told, and no one inspecting my car before calling me to be sure it was ready

Repair Quality

Customer Service

I give a rating of 8 because I was told that my car would be ready on September 25th and that I would receive an update on the process. On September 22nd I had not received an update, so I called and left a message, but no one returned my call. I went down there on the 23rd and then found out my car wouldn't be ready until October 9th and once again no update was given. I called on the October 9th and of course my car still wasn't ready I was told I would get a call on October 12th and still no call but finally I received a call on October 13th to say my car was ready. I asked and paid for 2 new tires on the rear of the car, but when I inspected my car there were no new tires on the rear of the car. I went back to tell them and then they took my car back to the put the tires on. When I came back the tires were on, but no caps were on the valve stem, so I went back in to get them to put on myself. Then after opening the back door my seat was not put back in place after they took it apart to get to the battery. All and all I think someone should've inspected my car before calling me saying it was ready

Returned Clean

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Fast, Outstanding Performance

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Melva Pittman had Exceptional Service also Creed the where very pleasant to work with my car issues.

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Everything looks amazing just had to call for one thing

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Miss Velma/ Melva was amazing

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Absolutely I will not take my car no, where else and I will recommend them to anyone that needs service

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Everyone that I came in contact with was very professional and he got the job done with no issues and very prompt. I will not take my car nowhere else but there.

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Perfect customer service

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Great staff and repair. Melva is superb!

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Returned Clean

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I will definitely recommend Anderson to family, friends, neighbors, coworkers. I was satisfied with the entire experience. From the time I walked in, until the time I picked up my car. And I really like the fact that Anderson has an association with local Enterprise car rental. Enterprise picked me up. We chose a car and I was able to drop the car off at Anderson when I picked up my car. The one thing y’all could use is a receptionist in the waiting room. Someone to greet customers when they come in because Melva and the other two ladies had customers at their desk when I arrived. I did walk to the lobby and had a seat, but it did feel a little weird. I was not sure if they saw me or how long they were going to be assisting their customers.

Repair Quality

I’m very satisfied. The repair looks great. You would never know that the car had been damaged.

Customer Service

I loved the customer service. Melva is great. She’s professional and personable at the same time. She’s warm and inviting she makes you feel comfortable. The tone of her voice and her smile are enough to turn anybody’s bad day around. Tonya was also good. She did what she said she was going to do. She called she told me she would keep me in the loop as to what was happening with my car. She told me on what days she would give me progress reports. She called me told me what they found, and what they were going to do for the repair. She called when the car was ready for pick up. You can’t put a price on Good Customer Service.!

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Returned Clean

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Melva, in particular, was lovely to work with.

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They were great about keeping me in the loop on the repairs.Melva was wonderful.

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Absolutely!!!!

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Amazing Job Cannot even tell my car had been hit. Very friendly staff and very accommodating. If you need a good body shop, Anderson is your spot! Thank you so much!

Customer Service

Nothing bad to say. Best customer service from beginning to end!

Likely to Recommend

Repair Quality

Your staff was TREMENDOUS! They made the whole process as easy as can be. Our car was ready for pickup on the date we had hoped for and the work on the car was terrific! I would recommend Anderson to anyone.

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Everyone with whom we dealt was fantastic. We were kept advised on the progress of the repairs and everyone was as nice as can be.

Returned Clean

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Have use yall before

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My Experience

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Initially the car was promised at an earlier date but I was told shop was short handed and my car needed a battery.

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Before yes, now I don't know

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My car is NOT FINISHED.

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