Arbisi's City Body Shop

4.9 (333reviews)

98%

(815) 965-0515

301 N MADISON ST., Rockford, IL 61107

98%

See Photos

301 N MADISON ST.
Rockford, IL 61107

Get Directions Website Email

About Arbisi's City Body Shop

See Photos

301 N MADISON ST.
Rockford, IL 61107

Get Directions Website Email

In operation 66 years, 26 years at this location.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	7:00 am - 4:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (333)

Sort By:
Newest
Rating

303 Customers Rated

5 Stars

84.7% Complete

(282)
4 Stars

3.3% Complete

(11)
3 Stars

1.2% Complete

(4)
2 Stars

1.5% Complete

(5)
1 Star

0.3% Complete

(1)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new after service. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is frequently highlighted, with several repairs completed ahead of schedule. The staff is widely described as professional, courteous, and knowledgeable. A few customers noted parts delays, though these were acknowledged as outside the shop's control. Minor concerns were raised around paint matching and occasional post-repair adjustments, reflecting direct customer observations rather than systemic issues.

Select to learn more

Service Quality
Timeliness
Communication

"Very professional, fast work, and perfect repair. Will use again"

"Kind courteous and efficient! Stellar customer service!"

"The work that was completed was very well done. The office staff and the mechanics are very professional ..." Read more

"The Arbisis team was so kind, professional, and communicative. They made my car beautiful again!"

"Outstanding work!"

"9 days early"

"The repair was finished two days ahead of schedule."

"It was actually ready sooner than I expected."

"Great job the timing was right on schedule. I appreciate the great work on my car Ill certainly ..." Read more

"Did a really nice job and had it done quickly. Very satisfied"

"I was given clear notifications of everything happening with my vehicle every step of the way. The staff ..." Read more

"... who helped restore my Penelope Pilot was fabulous. They notified me about the progress every step of the way! Kind, attentive, understanding, and professional ..." Read more

"Text messages and phone calls kept me informed. Always pleasant and understanding"

"I got regular texts. And whenever I called it was easy to get ahold of them."

"Communication was excellent"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Very professional, fast work, and perfect repair. Will use again"

"Kind courteous and efficient! Stellar customer service!"

"The work that was completed was very well done. The office staff and the mechanics are very professional ..." Read more

"The Arbisis team was so kind, professional, and communicative. They made my car beautiful again!"

"Outstanding work!"

"9 days early"

"The repair was finished two days ahead of schedule."

"It was actually ready sooner than I expected."

"Great job the timing was right on schedule. I appreciate the great work on my car Ill certainly ..." Read more

"Did a really nice job and had it done quickly. Very satisfied"

"I was given clear notifications of everything happening with my vehicle every step of the way. The staff ..." Read more

"... who helped restore my Penelope Pilot was fabulous. They notified me about the progress every step of the way! Kind, attentive, understanding, and professional ..." Read more

"Text messages and phone calls kept me informed. Always pleasant and understanding"

"I got regular texts. And whenever I called it was easy to get ahold of them."

"Communication was excellent"

Jacob (Toyota owner) reviewed 8/31/26

Good repairs on the car, alignment still slightly off and the alarm for windshield wiper fluid is still on. Otherwise car drives great after repairs

Jeremy (Buick owner) reviewed 8/31/26

Extremely fast high quality service with a very friendly team

Maria (Ford owner) reviewed 8/5/26

Sebastian (Honda owner) reviewed 8/5/26

Karen (Chevrolet owner) reviewed 8/5/26

Mike (Hyundai owner) reviewed 7/31/26

We always enjoy Sheila. Sh is so nice and always helpful. My Kona was fixed and was given back to us totally clean inside and out. The repair on the bumper and molding. Looks as if it had never happened. We are undecided if we want to trade our cars on a new vehicle & this will help make our decision. The experience is once again, second to none. Thank so much! Deb & Mike

I always recommend Arbisi. My ins co had 3 other shops call me I was not happy, because I told them at initial call it would be Arbisi who we wanted to do the work.

great working with Sheila again! Very professional & helpful. Took my car in on Monday & was called on Tuesday ready to pick up. New bumper & rubber molding. Looked brand new. We are thinking of selling this car, so really appreciated such nice repair of the damage caused from someone hitting us in the back end.

Elizabeth (Toyota owner) reviewed 7/30/26

Definitely recommend

Kind and helpful service. Pleasant process

The best

Jared (Dodge owner) reviewed 7/28/26

Super easy to work with and our car looks brand new!

Edgar (BMW owner) reviewed 7/17/26

Car turned out good

Jerry (Chevrolet owner) reviewed 7/16/26

Sharon (Buick owner) reviewed 7/10/26

My car was clean which I appreciate. The work made it look just like new.

Dawnna (Lexus owner) reviewed 6/19/26

Sylvia (Hyundai owner) reviewed 6/18/26

I have used them before and have been very happy with the quality of the repair and service. Staff is friendly!

Chuck (Toyota owner) reviewed 6/18/26

I had a great experience!! I would recommend city body shop to anyone who needs their vehicle repair.

Definitely would recommend

Great experience

Jeremy (Buick owner) reviewed 6/15/26

Very professional, fast work, and perfect repair. Will use again

Francis (Nissan owner) reviewed 6/15/26

I’m not from here but would recommend if in area

Staff very kind and answered my questions

Great customer service

Biaggio (Chevrolet owner) reviewed 6/4/26

Leah (Toyota owner) reviewed 5/29/26

100%. Clean, well maintained, great and friendly staff from owners to all, thorough work.

Wonderful and thorough work!

Excellent staff!

L.K. (Subaru owner) reviewed 5/21/26

Traci (Chevrolet owner) reviewed 5/11/26

Did a really nice job and had it done quickly. Very satisfied

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You should choose an auto body repair shop that has "state-of-the-art" equipment and auto body certified technicians.

Arbisi's City Body Shop

About Arbisi's City Body Shop

Reviews (333)

303 Customers Rated

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -